Sahil Chibber

As a Customer Care Team Member at Rockgas, I deliver exceptional service through phone and email support, assist customer-facing teams, and provide expert advice to commercial clients. My role ensures every customer interaction is top-notch, helping the Sales team exceed expectations and build lasting relationships.
• Respond promptly and accurately to customer queries, complaints, and fault-related issues, providing resolution or escalation as needed.
• Support the sales team by managing quotes, contracts, and sales data, and assisting in client presentations and achieving sales targets.
• Maintain and update sales tracking tools, ensuring data accuracy and contributing to sales planning.
• Complete administrative tasks related to billing, payments, new accounts, and compliance, ensuring efficient customer service.
• Monitor and ensure compliance with Rockgas standards, issuing reminders and addressing safety or delivery issues as necessary.
• Share customer feedback with internal teams to drive improvements in products, processes, and customer experience.
• Contribute to team training, assist with operational efficiencies, and support other duties as required by the Team Leader.

• Work as part of team responsible for managing operational and delivery issues for customers, providing support to Service Delivery or Account management for ad hoc queries
• Drive customer adoption and usage of self-service tools and solutions
• Provide updates and insights to customers around Cellular Connectivity, Product changes and Enhancements
• Deliver standardized service measurement/performance reporting with insights and actions
• Ensure customer billing issues are escalated to correct teams whilst owning the resolution
• Provide Subject Matter expertise with regards to customer deliverables and contractual obligations from mobile and fixed services perspective
• Support Service Architects with regards to defining and selling SDC services
• Collaborate with account delivery teams regarding account lifecycle to ensure account health and growth opportunities are explored
• Identify opportunities to differentiate One New Zealand's service offering for Business customers - both fixed and mobile including ICT
• Maintain up-to-date knowledge of One New Zealand products and services and company activities while using this information appropriately in customer and team interactions.

• Provide The Warehouse executives and personnel with Vodafone point of contact for Managed Service-related interactions such as deploying hardware, resolving any user issues, etc
• Be the primary point for coordinating and maintaining information within Vodafone core provisioning, billing, and asset systems
• Collaborated within Agile Squad alongside Product Owners and stakeholders to accomplish project objectives
• Manage and operate any customer specific tools and processes, i.e., ServiceNow, ITSM, MDM etc
• Provide Ad-hoc and regular reporting as required.

• Supporting Retail Channel with all their information needs
• Helping agents with both Mobile and Fixed line Queries about Products & Services
• Advising right processes for issues where agents don't have the knowledge or applications to resolve it themselves.

• Helping Business Customers with their Day-to-Day Queries and technical issues for Mobile, Broadband & Phones
• Assisting Business customers with their invoices, billing & payments effectively and efficiently so that they can save their valued time and focus it on growth of their business
• Making Usage reports for customers, if requested, which involves creating & sending reports using MS Office
• Educate customers to solve future queries using self-service
• Efficiently manage time, Tools and applications in order to achieve world class customer experience and deliver to individual KPI's
• Providing customers start to end support by taking ownership the Vodafone way.

• Facilitate the seamless opening and closing of accounts while ensuring compliance with regulatory guidelines and internal policies.
• Provide prompt and effective responses to customer inquiries, concerns, and requests, ensuring high levels of satisfaction and retention.
• Cultivate enduring relationships with customers through personalized interactions and attentive service delivery.
• Actively promote a diverse range of bank products and services to meet customer needs and enhance their financial well-being.
• Execute precise transaction processing duties with meticulous attention to detail, guaranteeing accuracy and reliability in all financial activities.
• Resolve issues and adeptly troubleshoot technical challenges associated with applications and online banking platforms, ensuring uninterrupted access and functionality for customers.

Affiliation: C.B.S.E.

Affiliation: C.B.S.E.

Affiliation: Guru Jambheshwar University, Hisar, India