Sahil Dhiman
Napier,Napier
Summary
Adept at driving operational efficiency and enhancing customer service, I leveraged financial acumen and a service management focus to elevate team performance at Duke of Gloucester. My leadership resulted in streamlined processes and a positive work environment, showcasing my ability to blend hard and soft skills effectively for impactful outcomes. Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Duty Manager
Duke of gloucester
Napier, Napier
06.2024 - Current
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Monitored performance of staff members, offering advice where appropriate.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Produced thorough, accurate and timely reports of project activities.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Collaborated with upper management to improve productivity of operations.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Maintained accurate records of staff attendance, sales figures and stock levels.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Handled employee problems in absence of general manager.
- Developed and implemented strategies to improve customer service.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Responded to customer questions regarding products, prices and availability.
- Delegated tasks appropriately amongst team members according to individual skillsets.
- Streamlined workflow processes, reducing project completion times.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Implemented quality assurance measures in order to maintain high standards of service delivery.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Assigned work and monitored performance of project personnel.
- Ensured compliance with local licensing laws and regulations relating to serving alcohol.
- Took care of customer problem escalated by other staff members.
- Trained new employees on company policies, job duties, and performance expectations.
- Reviewed customer feedback surveys in order to identify areas for improvement.
- Complied with company policies, objectives and communication goals.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Delegated work to staff, setting priorities and goals.
- Implemented quality control measures, significantly reducing error rates.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assistant Bar Manager
Lone star
Napier, Napier
05.2020 - 04.2023
- Poured wine, beer and cocktails for patrons.
- Resolved customer complaints promptly while maintaining high levels of customer satisfaction.
- Developed and implemented bartender training programs, policies and procedures.
- Ensured compliance with local health department regulations regarding food sanitation practices and alcohol serving laws.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Developed and implemented drink specials to increase sales.
- Created signature beverages to increase revenue and patron loyalty.
- Oversaw drink service at busy establishment serving many guests nightly.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Assisted staff by serving food and beverages or bussing tables.
- Introduced new concepts and signature drinks, developed promotions and created customer engagement events to increase revenue.
- Developed employee schedules to ensure adequate coverage during peak hours.
- Assisted with developing marketing strategies to promote bar services within the community.
- Tracked monthly progress against established goals for beverage sales, labor costs.
- Oversaw food preparation, production and presentation according to quality standards.
- Trained new employees to perform duties.
- Coached staff on strategies to enhance performance and improve customer relations.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained accurate inventory of alcoholic beverages and ensured stock was ordered as needed.
- Provided guidance and direction to bartenders when necessary in order to maintain quality of service provided by employees.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Analyzed financial data related to bar operations such as sales reports, payroll costs.
- Resolved problems or concerns to satisfaction of involved parties.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Increased revenue by advertising featured cocktails.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Reorganized bar stations to streamline service flow.
- Delegated work to staff, setting priorities and goals.
- Planned and coordinated special events to boost customer numbers and profits.
- Restocked beer and liquor regularly and after special events.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Supervised the preparation of drinks for customers according to established recipes and standards.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Maximized revenue by creating house-made infusions, juice and other preparations.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Monitored cash register transactions to ensure accuracy of payments received from customers.
- Performed regular maintenance on equipment such as blenders, ice machines, glassware.
- Inspected dining and serving areas for cleanliness and proper setup.
- Explained goals and expectations required of trainees.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Collaborated with management team on ways to improve efficiency of bar operations.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Implemented cost-cutting measures in order to reduce expenses associated with operating the bar.
- Coordinated special events taking place at the bar such as live music or trivia nights.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Created daily drink specials to increase sales volume and revenue.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Food and Beverage Attendant
Scenic hotels and resorts
Napier, Napier
09.2019 - 02.2021
- Cleaned spills immediately using appropriate methods per company policy.
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Compiled daily sales reports and provided insights on customer preferences and sales patterns.
- Coordinated with the management team to organize and execute special events and bookings.
- Effectively multitasked within fast-paced environment.
- Prepared and served drinks and food items according to company standards.
- Participated in regular staff meetings to discuss operational improvements and customer service strategies.
- Collaborated with kitchen team to bus and set tables, prep food and stock salad bar.
- Processed payments and handled cash, credit, and debit transactions with accuracy.
Bar Attendant
Scenic hotel
Napier, Napier
09.2019 - 06.2020
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Participated in ongoing training to enhance job skills and knowledge.
- Took food and drinks to bar and table customers.
- Collaborated with servers, barbacks and hostess to deliver seamless guest experience.
- Assisted managers in training new staff members on bar operations procedures.
- Replenished bar glasses, garnishes and condiments.
- Filled and served various beverages for customers.
- Managed ice supply, ensuring bars were adequately stocked throughout shifts.
- Restocked bar with necessary supplies, including liquor, beer, wine, and mixers.
- Greeted frequent visitors by name and explained new promotions.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Operated cash registers and handled money transactions accurately.
- Built excellent relationships with guests to achieve repeat business.
- Recorded sales data into point-of-sale system accurately and efficiently.
- Supported serving staff in delivering accurate and well-presented food orders.
- Stocked service stations with ice, napkins and straws.
- Performed minor maintenance tasks to keep bar equipment in good working order.
- Resolved issues with guest orders.
- Informed customers of daily specials or new items on the menu while making recommendations when appropriate.
- Facilitated quick and efficient service by setting up bartender stations before shifts.
- Prepared garnishes for drinks, following specific recipes and presentation standards.
- Stocked shelves with liquor, beer, wine, mixers, ice, napkins, straws, glassware as needed.
Education
High School Diploma -
Pacific International Hotel Management School
New Plymouth12-2021
Skills
- Process updates
- Financial acumen
- Customer service focus
- Service management
- Job description development
- Operational efficiency
Certification
- LCQ, Duty manager certificate and alcohol certificates
Timeline
Duty Manager
Duke of gloucester
06.2024 - Current
Assistant Bar Manager
Lone star
05.2020 - 04.2023
Food and Beverage Attendant
Scenic hotels and resorts
09.2019 - 02.2021
Bar Attendant
Scenic hotel
09.2019 - 06.2020
High School Diploma -
Pacific International Hotel Management School
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