SAHIL KUMAR
CHRISTCHURCH,HALSWELL
Summary
Proven leader with extensive experience at Night 'n Day, adept in fostering employee engagement and enhancing customer relationships. Excelled in risk management and crisis resolution, boosting team efficiency by implementing strategic sales and safety protocols. Demonstrated prowess in recruitment support and staff development, significantly improving performance and operational excellence.
Knowledgeable with strong background in managing daily operations and ensuring customer satisfaction. Proven ability to lead teams effectively and implement process improvements. Demonstrated expertise in conflict resolution and staff training.
Professional with deep experience in management roles, bringing proven ability to enhance operational efficiency and drive team success. Skilled in conflict resolution, performance optimization, and strategic planning. Known for excellent leadership and ability to adapt to evolving situations, ensuring seamless operations and positive outcomes. Strong focus on team collaboration and reliable in achieving organizational goals.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Duty Manager
Night 'n Day
12.2019 - Current
- Cultivated a positive work culture by fostering open communication channels among staff members.
- Assisted General Manager with daily administrative tasks such as budget preparation, financial reporting, and performance analysis.
- Ensured compliance with industry regulations and company policies through regular audits and inspections.
- Oversaw facility maintenance activities, ensuring a clean, safe, and welcoming environment for customers at all times.
- Coordinated staff schedules to ensure adequate coverage during peak hours and special events.
- Assisted in recruiting, hiring and training of team members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handling Cash counter, changing tills and managing food quality ans wastage.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Assistant Manager
Burger Station
08.2018 - 12.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Oversaw daily operations to maintain store cleanliness and organization.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Cook
DENNY'S RESTAURANT
07.2015 - 07.2018
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Improved meal presentation with innovative plating techniques, enhancing overall customer satisfaction.
- Streamlined food preparation process, increasing kitchen productivity.
- Collaborated with kitchen team to design new menu items, driving customer interest and repeat business.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Planned menus for different events, seasons and customer requests.
Education
Diploma Level 7 - Electrical, Electronics And Communications Engineering
The Punjab State Board of Technical Education
Ramagharia Poly. College, Phagwara05-2014
Diploma - National Diploma in Business
Retail Business And Management College
Innes Road, Christchurch, New Zealand07-2017
Skills
- Health and safety
- Sales strategies
- Employee engagement
- Recruitment support
- Customer service
- Priority management
- Industrial hygiene
- Teamwork
- Team Building, collaboration & Leadership
- Staff training/development
- Customer relationship management
- Self motivation
- Professionalism
- Risk Management
- Crisis Management
- Project Management
- Staff hiring
- Problem-solving aptitude
- Purchasing and planning
- Sales management
- Process Improvement
- Cost control
- Direct sales
- Human resources
- Supervision and training
- Improve performance
Certification
1. Dangerous Good Certificate
2. P Endorsement
Languages
English
Professional Working
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Senior Duty Manager
Night 'n Day
12.2019 - Current
Assistant Manager
Burger Station
08.2018 - 12.2019
Cook
DENNY'S RESTAURANT
07.2015 - 07.2018
1. Dangerous Good Certificate
2. P Endorsement
Diploma Level 7 - Electrical, Electronics And Communications Engineering
The Punjab State Board of Technical Education
Diploma - National Diploma in Business
Retail Business And Management College
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