Sahil Mahajan
Hamilton,Hamilton
Summary
Energetic, results-driven Department Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation. Adeptly navigates cost-concern and workforce-management issues to maintain streamlined operations.
Overview
13
13
years of professional experience
Work History
Department Manager
ST James Mcdonalds
Rototuna, Hamilton
12.2023 - Current
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Conducted regular performance reviews to monitor progress of individual employees.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Organized quarterly meetings with senior management to review departmental goals and objectives.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
Department Manager ( PQM)
Mcdonalds Taupiri
Taupiri, Hamilton
12.2021 - 12.2023
- Taking customer orders, stock ordering & manage stock rotation, cash handling & doing change order, banking at the end of shift, answering phone calls and organize things accordingly, checking the food Quality
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Ensured compliance with all safety regulations in the workplace.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Followed safety protocols and company processes and procedures.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Shanti Devi Charitable Hospital
Batala, India
03.2021 - 12.2021
- Taking in bound calls, make bookings for the patients, stock order for medicine, organise staff for shifts, charge patients for the service
Olaf Artisan Bakery
Mt Eden, Auckland
12.2020 - 03.2021
- Taking Customers order, charge the customer on till, taking phone orders, setup the restaurant in morning, delivering customer orders, packing customer orders, clean as you go, stock up the chiller, do banking at the end of Shift
Self employed
Green Acres Home & commercial Cleaning
03.2016 - 03.2019
- Taking in bound calls, quote new clients & make bookings, organise jobs for clients, organise staff to do the cleaning, invoice the clients, accounting at the end of month in xero, stock order, make payments to the suppliers, clean all the equipments used for work, dump all the waste, do staff roster
CSR
BP Connect
Tirau
05.2015 - 03.2016
- Making Barista coffee, stock up shelves, do roster for staff, charge the Customers for the service, stock up freezers, clean the restrooms, clean the store, stock up the Store, do banking at the end of shift, change order, provide customers the best service, fill the gas for elderly if required assistance, do the water test for fuel, stock up the chiller
Forecourt concierge and cashier
Z Tauhara
Taupo
09.2014 - 05.2015
- Making Barista coffee, stock up shelves, do roster for staff, charge the Customers for the service, stock up freezers, clean the restrooms, clean the store, stock up the Store, do banking at the end of shift, change order, provide customers the best service, fill the gas for elderly if required assistance, do the water test for fuel, stock up the chiller
Shift Manager
Mc Donalds Taupo
Taupo
10.2011 - 09.2014
- Taking customer orders, stock ordering & manage stock rotation, staff roster & organising staff on shift, cash handling & doing change order, banking at the end of shift, answering phone calls and organise things accordingly, checking the food Quality
Education
Diploma in Business Management - Business Administration And Management
National Institute of Studies
05-2011
High School Diploma -
VMS COLLEGE
INDIA02-2009
Skills
- Regulatory Compliance
- Customer Relationship Management
- New Employee Training
- Inbound calls at hospital & restaurant
- Staff Training
- Employee Development
- Worker Safety Procedures
- Safety And Health Regulations
- Employee Performance Reviews
- Employee Time Records
- Employee Management
- Performance Optimization
- Quality Assurance
- Customer Communication
- Continuous Improvement
- Scheduling
- Department Collaboration
- Team Collaboration
- Relationship Building And Management
- Problem-Solving
- Team Supervision
- Leadership Competency
- Sales Management
- Sales Expertise
- Relationship Building
- Performance Management
- Customer Engagement
- Phone Dispatch
Employer Referee
Ethan Gordan, Franchise Manager(Green Acres) : 0212422181
Charlie Elizabeth, Restaurant Manager(Olaf Artisan Bakery): 0212331889
Mandeep Kaur, Department Manager(Mcdonalds Taupiri): 0221906366
Alisha Reddy ,Restaurant Manager(Mcdonalds Taupiri) : 02102558683
Vikas Sharma Restaurant Manager 0220950151
Character Referee
Gurvinder singh, Friend and previous work mates, 0272420994, Vaibhav Sneh Kharb, Friend, 0211096410, Satinder Anand, Family Friend, 0276260175
Key Competencies
I provide strong and effective leadership and excellent planning and organisational abilities, can function well in a dynamic and fast-moving environment, I’m extrovert, friendly and people-focused and establish strong rapport with colleagues, customers and suppliers – a native speaker of Hindi and Punjabi, contribute to team success with enthusiasm and a positive attitude – model’s professionalism to mentor junior staff and encourage individual development, enjoy exceeding sales targets and delivering outstanding service, based on strong product knowledge, to win return and referral business, can devise and deliver on-the-job training and mentoring of staff., can take calls and make bookings for new clients and make changes to the current clients. Can do roster for new and current staff. Can take phone orders and handle clients in a very professional manner.
Attributes
- Confident and self-motivated – will consistently achieve success.
- Strategic minded – provides an innovative view of possibilities.
- A thorough planner and organiser who follows through for results.
- A listener and brings a mature and calm approach.
- Applies honesty and integrity in all matters with a strong work ethic.
- Goal orientated and committed to company objectives.
- A logical, analytical and effective decision maker.
- Motivated to manage and lead and thrives in a dynamic and challenging environment.
- Brings enthusiasm and energy to the team – a mentor for associates.
Affiliations
- Gardening & going on exploring the nature.
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Timeline
Department Manager
ST James Mcdonalds
12.2023 - Current
Department Manager ( PQM)
Mcdonalds Taupiri
12.2021 - 12.2023
Shanti Devi Charitable Hospital
03.2021 - 12.2021
Olaf Artisan Bakery
12.2020 - 03.2021
Self employed
Green Acres Home & commercial Cleaning
03.2016 - 03.2019
CSR
BP Connect
05.2015 - 03.2016
Forecourt concierge and cashier
Z Tauhara
09.2014 - 05.2015
Shift Manager
Mc Donalds Taupo
10.2011 - 09.2014
Diploma in Business Management - Business Administration And Management
National Institute of Studies
High School Diploma -
VMS COLLEGE
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