Sahil Raval
Wellington,WGN
Summary
Strategic and results-driven management professional with a proven track record of building and leading high-performing teams in dynamic, fast-paced environments. Key contributor to the successful preopening of InterContinental. Specializes in crafting innovative service strategies tailored to customer needs and developing comprehensive staff training programs to enhance service delivery. Proactive, solution-focused mindset for efficiently solving complex problems and streamlining operations, consistently exceeding business goals. Passionate about cultivating a culture of excellence and turning vision into action, driving both team growth and exceptional customer satisfaction.
Overview
6
6
years of professional experience
Work History
Duty Manager
QT & Museum Apartments
01.2025 - Current
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
Duty/Night Manager
InterContinental
12.2023 - 01.2025
- Company Overview: Pre Opening
- Oversaw and managed all night shift operations, ensuring efficient and smooth operations throughout the night
- Worked with leadership team to identify and implement action plans to prevent reoccurrence of customer issues
- Possessed strong organizational and communication skills to manage multiple tasks simultaneously
- Developed positive customer relationships through friendly greetings and excellent service
- Trained new hires on operational procedures, policies and best practices for working the night shift
- Communicated with managers regarding staffing levels and team member performance
- Pre Opening
Relief Night Duty Manager
Novotel
04.2022 - 06.2023
- Supervise front desk staff, providing guidance and support to ensure smooth operations
- Monitor and manage room availability and reservations, coordinating with the reservations team
- Maintain accurate guest records and handle billing and payment processes
- Oversee and coordinate the work of various departments during the night shift, including housekeeping and security
Food & Beverage Attendant
Novotel
09.2020 - 04.2022
- Serve food and beverages promptly, ensuring high-quality presentation
- Address guest inquiries, provide recommendations, and accommodate special requests
- Assist in setting up event spaces, including arranging tables, chairs, linens, and decorations
- Prepare banquet and buffet areas, ensuring they are aesthetically pleasing and functional
Food & Beverage Attendant
Jet Park
02.2021 - 08.2021
- Part of industry placement.
House Person
07.2019 - 12.2019
- Part of industry placement.
Education
Bachelors In Applied Hospitality And Tourism -
Pacific International Hotel Management School
Skills
- Attention to detail
- Financial calculations
- Accounting principles
- Team Player
- People Management
- Property management systems (PMS)
- Hotel software
- Communication skills
- Customer service skills
- Problem-solving
- Time management
- Team Leadership
- Staff training
- Adaptability
- Continuous learning
- Growth
Website Portfolio Profiles
LinkedIn, www.linkedin.com/in/sahilraval-0ba6781bb
Timeline
Duty Manager
QT & Museum Apartments
01.2025 - Current
Duty/Night Manager
InterContinental
12.2023 - 01.2025
Relief Night Duty Manager
Novotel
04.2022 - 06.2023
Food & Beverage Attendant
Jet Park
02.2021 - 08.2021
Food & Beverage Attendant
Novotel
09.2020 - 04.2022
House Person
07.2019 - 12.2019
Bachelors In Applied Hospitality And Tourism -
Pacific International Hotel Management School
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