Sahil Sharma
Hillcrest,New Zealand
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy. Willingness to take on extra responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Baker
New World
02.2022 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Developed recipes for new products and improved existing recipes.
Sales and Service Representative
Farmers Trading
12.2020 - 11.2021
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
- Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
- Worked closely with the customer service department to resolve any complaints or issues promptly, maintaining a positive brand image in the eyes of both current and potential clients.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Checkout Operator
Countdown
11.2019 - 12.2020
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Actively listened to customer needs, recommending appropriate products or services when necessary.
- Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
- Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
- Utilized strong communication skills to explain promotions or special offers clearly to customers during their visit.
- Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
- Effectively resolved customer complaints by taking prompt action to address issues head-on and find suitable solutions.
Education
Bachelor of Science - Hotel Management
NZQA
Auckland, NZ11.2021
Graduate Diploma - Sales And Marketing Education
Wintec
Hamilton, NZ11.2020
Skills
- Team Player
- Customer Service Focused
- Active listener
- Adaptive and creative
- Attention to Detail
- Decision-Making
Fitness Enthusiastic
I have a passion for fitness and enjoy to spend time in gym to maintain and improve my fitness level.
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Baker
New World
02.2022 - Current
Sales and Service Representative
Farmers Trading
12.2020 - 11.2021
Checkout Operator
Countdown
11.2019 - 12.2020
Bachelor of Science - Hotel Management
NZQA
Graduate Diploma - Sales And Marketing Education
Wintec
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