Sai Patekar
Auckland,AUK
Summary
Passionate about crafting memorable customer experiences, I bring a unique blend of interpersonal finesse, sales acumen, and meticulous problem-solving skills. Throughout my journey, I consistently received recognition and rewards, fueling my self-motivation to excel. Ready to leverage my expertise in a role where I can utilize my organizational prowess to enhance brand communication, foster lasting connections, and drive success.
Overview
5
5
years of professional experience
Work History
Customer Experience Specialist/Admin Support
TheMarket and The Warehouse Group
10.2022 - 11.2024
- Handled customer queries for local and international retailers via email, live chat, and social media (Meta Business Suite - Instagram for TheMarket beauty and Facebook), meeting SLA and CGA benchmarks through Zendesk and Salesforce
- Improved KPI's and CSAT's by and customer escalations on behalf of team members, ensuring timely resolution and customer satisfaction
- Oversaw logistical processes for returns, refunds, and exchanges
- Managed website administration duties for TheMarket, The Warehouse and Warehouse Stationery
- Provided training and coaching support for team members
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
Sales and Retention Specialist
Tower Insurance
11.2021 - 10.2022
- Implemented sales and retention techniques in adherence to FMA and ICNZ guidelines, ensuring compliance and professionalism.
- Fostered customer relationships by providing expert guidance on home, contents, and car insurance, ensuring clients understood coverage options and made informed decisions.
- Consistently exceeded KPIs by efficiently resolving customer inquiries through phone and email.
Salon Manager
Rodney Wayne/Shampoo ‘n’ Things
04.2021 - 11.2021
- Effectively managed salon operations, Product inventory, sales and promotions using industry-leading software - Kitomba.
- Mentored team members using customer feedback, sales insights, and product knowledge to enhance skill growth and exceed KPI's.
- Oversaw a product line of 20+ haircare brands through customer feedback analysis and brand representative liaisons.
- Managed social media channels to drive product and service publicity.
Retail Sales Assistant
Shampoo Plus Ltd.
09.2019 - 04.2021
- Achieved 'Top Wella Professionals' salesperson for 4 consecutive quarters in 2020 and 2021.
- On-boarded knowledge of 20+ industry hair-care brands to offer customized client service.
- Utilized marketing trends and customer feedback to enhance merchandise and service, driving sales and satisfaction.
- Collaborated with store manager for smooth store operations, returns, and inventory control.
- Directed training initiatives to ensure consistent sales approach, store processes, and product knowledge across the team.
Education
Graduate Diploma in Marketing (Level7) - Marketing
Nelson Marlborough Institute of Technology
Nelson, NZ07-2020
Diploma in Hairdressing - Hairdressing
Toni&Guy
Mumbai, India01.2017
Bachelor of Arts - Economics
Ramnarain Ruia College
Mumbai, India01.2016
Skills
- Problem-solving skills
- Technical proficiency
- Leadership abilities
- Relationship Building
- Training and Development
- CRM softwares (Salesforce, Zendesk, MiCollab, Mitel Ignite)
Accomplishments
- Collaborated with the Team Leader in developing the AmbitAl ChatBot for TheMarket.nz, enhancing automated responses for improved customer resolutions.
- Successfully onboarded haircare brands in response to market demand, collaborating with sales representatives to align with market needs.
- Mentored and trained new employees, resulting in an improved onboarding process and increased employee retention.
- Delegated tasks and responsibilities to team members, resulting in smooth salon operations.
- Implemented new team-building activities and regular training sessions which improved team morale and communication.
Hobbies and Interests
Fashion, Lifestyle, Beauty, Cooking/Baking, Fitness, Card games
Languages
French
Elementary
Timeline
Customer Experience Specialist/Admin Support
TheMarket and The Warehouse Group
10.2022 - 11.2024
Sales and Retention Specialist
Tower Insurance
11.2021 - 10.2022
Salon Manager
Rodney Wayne/Shampoo ‘n’ Things
04.2021 - 11.2021
Retail Sales Assistant
Shampoo Plus Ltd.
09.2019 - 04.2021
Graduate Diploma in Marketing (Level7) - Marketing
Nelson Marlborough Institute of Technology
Diploma in Hairdressing - Hairdressing
Toni&Guy
Bachelor of Arts - Economics
Ramnarain Ruia College
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