Saif Ali Khan Khan
Auckland
Summary
Results-driven professional with 2 years of experience as a Corrections Officer at New Zealand's only Maximum Security Prison. Skilled in defusing high-pressure situations, exercising sound judgment, and resolving conflicts successfully. Proactively monitors and manages inmate behavior to maintain order and address potential conflicts efficiently. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results while tackling new challenges with dedication and enthusiasm to advance organizational objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Corrections Officer
Department of Corrections
09.2023 - Current
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Conducted pat downs and strip searches of inmates to prevent contraband from entering facility.
- Oversaw and maintained custody of inmates in maximum security.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Effectively interacted with staff, offenders, visitors, and public to maintain security within facility.
- Authored incident reports for management on violations and discrepancies.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Streamlined operational efficiencies by effectively maintaining daily shift activity logs.
- Routinely counted inmates and in response to potential security breaches.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals, and work sites.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Observed behavior of residents individually and in groups.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Established positive working relationships and maintained boundaries with resident offenders.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Provided assistance and guidance to inmates regarding daily activities.
- Supervised inmates during meals, recreation and other activities.
Security Concierge
Prestige Protection Limited
10.2022 - 08.2023
- Patrolled and monitored premises by foot.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Managed and supported organization-wide privacy and security management measures.
- Oversaw credentialing activities for all employees, contractors and consultants.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Examined doors, windows and gates to verify security.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Responded quickly to emergency situations to assess and deflect issues.
- Issued access cards to authorized personnel to monitor access points.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
- Wrote detailed reports of all security breaches and investigations.
Patrol Officer
City Guard
03.2022 - 09.2022
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
ICT Support Engineer
Dempsey Wood Civil Ltd
10.2021 - 02.2022
- Collaborated with outside departments to implement system-wide improvements.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Connected to computer of client using remote link to install programs and applications.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Tested new software and hardware prior to deployment.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
Security Control Room Operator (CCTV Monitoring & Alarm Response)
Westpac New Zealand
12.2020 - 10.2021
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Participated in staff meetings, special events, and professional development activities.
- Permitted entry with escort for approved persons into secure locations.
- Oversaw entry and exit of up to 1500 employees and visitors daily.
- Monitored CCTV cameras and alarm systems for security breaches.
Windows Support (Provisioning & Deployment) & Mobile Fleet Migration (iOS and Android) Project
Waikato DHB
03.2020 - 11.2020
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Gained strong leadership skills by managing projects from start to finish.
- Applied effective time management techniques to meet tight deadlines.
- Managed time efficiently in order to complete all tasks within deadlines.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed strong communication and organizational skills through working on group projects.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Technical Support & Warehousing & Trade Counter Sales
SWL (Security Wholesale Ltd)
11.2019 - 02.2020
- Maintained stock and replenished workstation products.
- Recommended products that met customer needs, emphasizing quality and usefulness.
- Professionally answered telephones and responded to customer inquiries.
- Warmly welcomed customers upon approaching counter and placing orders.
Education
Diploma - Systems Administration Level 6
Newton College of Business and Technology
01.2019
Diploma - Information Technology Technical Support Level 5
Newton College of Business and Technology
01.2018
No Degree - Computer Science (3 years)
Bahra Polytechnic
India01.2016
Diploma - CCNA Training
Netmax Technology
01.2014
Skills
- Proficient in multiple operating systems
- Software and systems management
- Desktop support expertise
- CCTV monitoring
- Analytical thinking
- Crisis management
- Stress tolerance
- Weapons training
- Firearms proficiency
- Restraint techniques
- Emergency response
- First aid and CPR certified
- Self-defense tactics
Languages
English
Hindi
Urdu
Punjabi
Affiliations
- AIESEC, Ukraine
- Exchange participant of 'W.W.BT LITERACY' a project of AIESEC
Certification
- Level 3 in Offender Management
- Level 4 in Coordinated Incident Management System (CIMS)
- First Aid/Fire Safety Certification
Timeline
Corrections Officer
Department of Corrections
09.2023 - Current
Security Concierge
Prestige Protection Limited
10.2022 - 08.2023
Patrol Officer
City Guard
03.2022 - 09.2022
ICT Support Engineer
Dempsey Wood Civil Ltd
10.2021 - 02.2022
Security Control Room Operator (CCTV Monitoring & Alarm Response)
Westpac New Zealand
12.2020 - 10.2021
Windows Support (Provisioning & Deployment) & Mobile Fleet Migration (iOS and Android) Project
Waikato DHB
03.2020 - 11.2020
Technical Support & Warehousing & Trade Counter Sales
SWL (Security Wholesale Ltd)
11.2019 - 02.2020
Diploma - Information Technology Technical Support Level 5
Newton College of Business and Technology
Diploma - CCNA Training
Netmax Technology
Diploma - Systems Administration Level 6
Newton College of Business and Technology
No Degree - Computer Science (3 years)
Bahra Polytechnic
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