Saifullah Mokhtar
Network Engineer
Hamilton
Summary
Results-driven Network Engineer with 15 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents.
Overview
20
20
years of professional experience
4
4
Certifications
Work History
Assistant Manager Engineer
GITN SDN BHD
4 2023 - 2 2024
- 24 x 7 x 365 operation and maintenance of Putrajaya Campus Network (PCN) which includes: Providing a quality network performance according to Service Level Guarantee (SLG), Implementing Preventive Maintenance to ensure all equipment are running under optimum conditions, Delivering excellent services and continuous improvement in accordance to the users’ requirements and expectations
Assistant Manager, Network Analyst NOC
TM ONE Berhad
01.2012 - 04.2023
- Responsible for Networking Analyst 24/7 in VAS Network Operation Centre(NOC) for Managed Business Internet Services(MBIS), Managed WAN Accelerator Services(MWAS), Managed Local Area Network(MLAN), Managed Bandwidth Management Services(MBMS), Managed Load Balanced Services(MLBS), Managed Network Visibility Services(MNVS) and also Cisco Telepresence Systems
- Configuring and troubleshooting network (WAN,LAN), Cisco/Riverbed/Juniper IOS, Sangfor, Bluecoat PacketShaper, Fortigate, CISCO SDWAN,CISCO Meraki
- Provision and configure (MBIS) Provider Edge (PE) routers and Customer Edge (CE) routers for Public and Private Internet Protocol Virtual Private Network (IP VPN) services
- Perform device management and be proactive in notifying customers upon service/device failure for our customer
- Continuously improve and propose better and efficient way to resolve issues or problems related to system hardware, system software and system security
- To assist in the procurement preparation process for purchasing new hardware but not limited to maintenance and support services required for system and application to operates properly
- To take preventive measures such as system backup & recovery execution and system checklist to minimize event of system downtime of all NOC products and services offered by TM in shortest timeframe
- To implement system, network and security technology refresh of all NOC solutions, products and services offered by TM
- Alert customer of network/service outage within SLA requisites and provide updates at identified interval and handle VSM ticketing system (Micro Focus Service Manager, formerly HPE Service Manager) on problems and change requests
- To coordinate restoration activities with (Field Support Engineer) at customer sites to ensure timely service restoration
- To coordinate restoration activities with vendor or principle support such as CISCO TAC,RIVERBED Support to ensure timely service restoration
- To verify and implement any activity related to customers network configuration, management, performance monitoring and maintenance of NOC Managed Services
- To communicate professionally with collaboration technology partners and ISP during 2nd level and 3rd level problem resolution to ensure timely service restoration
- To ensure all documentation including visibility report to support VAS operations is updated and maintained
- Support to the endpoints and networks for internal VADS Berhad & Telekom Malaysia Berhad and external customers; Maybank (KL), Maybank Singapore & Maybank BII (Jakarta), MAMPU Cyberjaya, MAMPU Sarawak, MAMPU Sabah, MIDA, CIMB Berhad, PROTON Edar Sdn.Bhd, UTeM Malacca & VADS Berhad Telepresence Endpoint
- Remote support via VADS Service Manager (VSM) – High priority incidents (Severity P1 – Severity P2)
- Support to the CISCO Unified Communication (Cisco Unified Communication Manager, Cisco Unity Connection and Cisco Unified Presence).
Technical Engineer
Finther Tecnologica Sdn Bhd
09.2010 - 09.2011
- Implement and Troubleshooting Riverbed WAN Optimizer (Steelhead, Steelhead Mobile Controller and client, Central Management Console) in various type of network
- Provides 3rd level incident management and case handling through to successful resolution on in-scope products, services and processes for supported customer
- Configuring and troubleshooting network (WAN, LAN), Riverbed IOS, TCP/IP, designing small scale LAN/WAN solution, routing protocols
- Proactively monitor and verification of network availability
- Coordinate Proof of Concept(POC),User Experience Test(UET) and User acceptance Test(UAT) at customer premises which include from government and private bodies
- Organize on network cabling work/patching.
Internship Trainee
Pernec Corporation Berhad
06.2010 - 09.2010
- Involved in SSM Project whereby to install, test, maintain for Unified Communication and data networking, infrastructure and facilities
- Knowledge in LAN and WAN, Routing, Switching, Firewall, Network management System, VPN and Wireless Controller
- Coordinate on cabling work/patching
- Familiar with routing protocols (RIPv2,EIGRP,OSPF,BGP),ipV6
- Experienced in VMWare administration
- Knowledge in Cisco/Alcatel Lucent products/IOS (routers, switches, access points, IP phones, Juniper Wan Optimizer, security devices etc).
Network Technician
Maxis Communication Sdn Bhd
10.2007 - 12.2008
- Work at Maxis Communication as Network Technician for the Infrastructure Service Department(ISD)
- Provides 1st or 2nd level Service Desk incident management and case handling through to successful resolution on in-scope products, services and processes for supported customer
- To ensure all Technical Complaints are attended and resolved
- To maintain all funded projects
- To handle all safety issues for both internal and external customers
- To manage all installers
- To provide support for all the offices.
Technical Assistant
TELEKOM MALAYSIA
10.2003 - 10.2007
- Work at Telekom Malaysia as Technical Assistant for the Telekom Malaysia Clearing House (TMCH)
- Provisioning the Voice Over Internet Protocol (VOIP) Network Technology
- Monitoring and maintenance the network traffic using CISCO gateway system
- Proactively monitor and verification of network availability
- Use Voizbridge Router system for routing network
- Coordinate with vendors and onsite technicians to identify and resolve network incidents
- 3 years experiences in Network Operations Centre (NOC) Environment
- Use Digiquant billing and customer care system (IMS)
- Query data using Microsoft SQL server
- Update rate plan for customer using IVMS and IMS Billing System by date, week, month and year if there is any changes
- This is to ensure that billing data are correct as the rate changes frequently.
Technician
Two Care Marketing And Services
06.2003 - 10.2003
- Maintenance for COMEX public phone
- Accomplishment: Installed the COMEX public phone in Kuala Lumpur and Selangor.
Education
Master of Information Technology -
University of Waikato
Hamilton, WKO 01.2023 -
Bachelor's Degree in Computer Science/Information Technology - undefined
KUALA LUMPUR METROPOLITAN UNIVERSITY
01.2010 - undefined
Advanced/Higher/Graduate Diploma in Engineering (Computer/Telecommunication) - undefined
BMI, UNIVERSITY KUALA LUMPUR
01.2003 - undefined
Skills
Network Troubleshooting
Firewall management tools
Network Monitoring Tools
Networking and routing protocol expertise
Network performance monitoring
Network Security
Hardware Installation
Voice over IP Solutions
Additional Information
- Hamilton, Auckland, CAREER OBJECTIVE: To advance in the field of Information Technology particularly networking. SUMMARY OF PROFILE: More than 10 years of experience in Telecommunication and Information Technology, including all areas of Services, product development and sales and marketing. Regional exposure in the Asia-Pacific region particularly in provisioning the Voice Over Internet Protocol (VOIP) Network Technology, Managed Business Internet Services(MBIS), Managed WAN Accelerator Services(MWAS), Managed Local Area Network(MLAN), Managed Bandwidth Management Services(MBMS), Managed Load Balanced Services(MLBS) , Managed Network Visibility Services(MNVS) and also Cisco Telepresence Systems. Hands on experience in supporting networking from configuration to troubleshooting. Experienced in LAN, WAN, firewall, Familiarity with Cisco and Riverbed IOS. Monitoring and maintenance the network traffic using CISCO gateway system and devices. 12 years experiences in Network Operations Centre (NOC) Environment. Experienced in Voizbridge Router Management System (VRMS) for routing network and demonstrated ability in maintaining Digiquant billing and customer care system (IMS). Maintenance IP phone and PABX Phone of all Maxis centre for Infrastructure Service Department(ISD). Installation and maintenance of the variety brand of auto dialer ,key phone programming and COMEX public phone. ADDITIONAL QUALIFICATIONS: In addition to Bachelor Degree in Information Technology: Higher National Diploma (HND) in Telecommunication Engineering Highly proficient in Microsoft Office , Voizbridge Router Management System(VRMS) ,Network Management System(NMS), SQL secure shell(TOAD) and Digiquant billing and customer care system (IMS). ADDITIONAL SKILLS: Familiar with Linux(suse), Microsoft Operating Systems and Networking Systems. Good knowledge in Installing, Configuring and Administering windows XP Professional and Vista Knowledge in managing and maintaining a Windows Server 2003 environment Experienced with Microsoft SQL server and Oracle 9i Experienced with terminal services such as Putty and Tera Term. TRAINING :
- 13 August - 17August 2007 : Introduction To Oracle 9i
- 20 August - 24August 2007 : PC Assembling and Troubleshooting
- January,2008 : CCENT
- February,2008 : CCNA
- July,2010 : CCNA
- April,2011 : CCNP Certification: - CISCO CCNA –Switching and Routing 200-1202 - Riverbed RCPE Associate – WAN Optimizer - Riverbed RCPE Professional – Implement WAN Optimizer - Riverbed RCPE Professional – Enterprise WAN Optimizer
Languages
Bahasa Malaysia
English
Certification
Riverbed RCPE Associate – WAN Optimizer
Timeline
Master of Information Technology -
University of Waikato
01.2023 -
Riverbed RCPE Associate – WAN Optimizer
04-2022
Riverbed RCPE Professional – Implement WAN Optimizer
04-2022
Riverbed RCPE Professional – Enterprise WAN Optimizer
04-2022
CCNA
08-2016
Assistant Manager, Network Analyst NOC
TM ONE Berhad
01.2012 - 04.2023
Technical Engineer
Finther Tecnologica Sdn Bhd
09.2010 - 09.2011
Internship Trainee
Pernec Corporation Berhad
06.2010 - 09.2010
Bachelor's Degree in Computer Science/Information Technology - undefined
KUALA LUMPUR METROPOLITAN UNIVERSITY
01.2010 - undefined
Network Technician
Maxis Communication Sdn Bhd
10.2007 - 12.2008
Technical Assistant
TELEKOM MALAYSIA
10.2003 - 10.2007
Technician
Two Care Marketing And Services
06.2003 - 10.2003
Advanced/Higher/Graduate Diploma in Engineering (Computer/Telecommunication) - undefined
BMI, UNIVERSITY KUALA LUMPUR
01.2003 - undefined
Assistant Manager Engineer
GITN SDN BHD
4 2023 - 2 2024
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