Sai Krishna Thota
Auckland,AUK
Summary
Accuracy-focused banking professional experienced in cash handling, transaction management and fraud prevention. Promotes bank products and services to drive revenue and customer loyalty. Persuasive communicator analytical in solving customers' problems. Attentive Loan Specialist with background in assessing credit history data and finding appropriate solutions perfect for customer needs. Ready for new position where loan evaluation background can be best utilized. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Banking Specialist
Westpac Bank NZ
08.2021 - Current
- Provide and sell all financial products and services for new and existing customers
- Performs sales and service functions for targeted markets for all products and services of the bank while delivering the most personal banking experience to the customer
- Reviewed customer financial information to determine eligibility for loans.
- Maintained accurate records of all loan transactions, including payments, balances, and interest rates.
- Negotiated repayment plans with delinquent borrowers in order to keep them current on their loans.
- Advised customers on the various types of loans available that best meet their individual needs.
- Performed due diligence reviews of potential borrowers prior to issuing new loans or lines of credit.
- Partnered with internal departments such as legal, compliance, audit. on matters relating to loan operations.
- Participated in training sessions designed to improve knowledge and skills related to lending practices.
- Generated weekly reports summarizing key metrics associated with the portfolio performance.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Identified valuable solutions for customers with credit problems.
Personal Banker
ANZ NZ
06.2017 - 08.2021
- Deliver all customers with exceptional service while being responsible for providing banking solutions and options to help customers achieve their financial goals
- Ensure all recommendations provide customers with ease and convenience of banking with ANZ.
- Conducted account openings and closings for clients.
- Provided customer service to clients, including answering questions and resolving issues.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Responded promptly to customer emails, phone calls and requests for information.
- Cross-sold banking products such as credit cards, loans and investments.
- Participated in training sessions regarding new banking products or services.
- Promoted additional bank services through personal contact with customers.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Assisted customers in understanding loan terms and conditions.
- Maintained accurate records of all loan transactions, including payments, balances, and interest rates.
- Advised customers on the various types of loans available that best meet their individual needs.
Store Manager
No.8 Retail Group
01.2011 - 02.2017
- Oversee operations for leading general merchandise retailers with 34 stores and $10M in annual revenue
- Direct day-to-day operations of 500 sq
- Ft
- Store generating more than $1.5M in annual revenue
- Recruit, train, mentor, and manage a 10-member team, ensuring continuous delivery of outstanding customer service.
Business Development Manager, High Performance Unit
Banker Bay Investing Ltd
10.2008 - 12.2010
- Support Team Managers in embedding the Sales Leadership disciplines
- Support front line staff in improving sales and service performance
- Develop activities and initiatives to support improved sales and service performance
- Analyze and highlight opportunities for improvement across sales and service delivery and performance metrics.
Sr. Customer Sales Executive
ICICI Bank Ltd.
02.2006 - 09.2008
- Responsible for working on FCRM, chargeback related issues, resolving queries, closing all calls within TAT guidelines
- To handle payment reconciliation issues according to banking procedures
- To track signed up applications; To verified and validated documents for accurate documentation to follow up with customers for any gaps in documentation and organize collection of the same.
Education
Dip. In Business Administration -
N Tec Institute of Business
01.2010
Masters in Biochemistry (M.Sc.) -
Osmania University
01.2009
Bachelor of Biochemistry -
Avanthi Degree & PG College, Osmania University
01.2007
NZ Financial services Level-5 Certificate -
Skills
- Windows 2007 / Windows 2010
- HTML, C, C, python
- DBMS & SQL server
- Training & Development
- Financial Reporting
- Claims Processing
- Payment Processing
- New Account Setup
- Customer Loan Processing
- Report Generation
- Hanson experience in Banking Sales & Business Operations
- Analytical & logical Skills
- Solution oriented thinking
- Time driven delivery ability
- Negotiation skills
- Excellent communication & interpersonal skills
- Team management
Languages Known
English, Hindi & Telugu
Date Of Birth
08/26/1984
Personal Information
- Hobbies: Sports Enthusiast, Reading Books, Travelling, Expanding knowledge through the Internet
- Marital Status: Married
Disclaimer
I hereby declare that the details furnished above are true to the best of my knowledge. Sai Krishna Thota
Languages
English
Full Professional
Hindi
Full Professional
Telugu
Full Professional
Affiliations
- The ability to assess and initiate things independently.
- The power or opportunity to act or take charge before others do.
- An act or strategy intended to resolve a difficulty or improve a situation; a fresh approach to something.
Timeline
Banking Specialist
Westpac Bank NZ
08.2021 - Current
Personal Banker
ANZ NZ
06.2017 - 08.2021
Store Manager
No.8 Retail Group
01.2011 - 02.2017
Business Development Manager, High Performance Unit
Banker Bay Investing Ltd
10.2008 - 12.2010
Sr. Customer Sales Executive
ICICI Bank Ltd.
02.2006 - 09.2008
Dip. In Business Administration -
N Tec Institute of Business
Masters in Biochemistry (M.Sc.) -
Osmania University
Bachelor of Biochemistry -
Avanthi Degree & PG College, Osmania University
NZ Financial services Level-5 Certificate -
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