Summary
Overview
Work History
Education
Skills
Professional Referees
Timeline
Generic

Sailele Ana Tautuhi

Resume
3a James Condon Place Redwood

Summary


Kia Ora I am currently a customer representative for the kiwibank contact centre and am wanting to expand my knowledge within Kiwibank. I have over 5 years of customer service experience with a NZQA Level 5 certification in banking and a retail certification. I am very flexible, who operates well in a highly-competitive environment, and takes pride in any job.I am looking for a Part-Time role through the morning and afternoon.

Overview

3
3
years of professional experience

Work History

Kiwibank customer service call agent

Kiwibank - Karl Taylor
06.2022 - Current
  • Key responsibilities:
  • Customer service
  • Everyday banking for customers (dealing with fraud cases, transferring funds, setting up payments etc)
  • Over phone appointments
  • Outbound calling customers
  • Resolving customers enquirers and complaints
  • Providing information and advice
  • Dealing with customer conflict, Key Responsibilities
  • Customer service
  • Developed strong communication and organizational skills through working on group projects.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Self-motivated, with a strong sense of personal responsibility.

2B CONNECTED - Kiwibank Call Centre Representative

Jemma Taylor
Riccarton
03.2022 - 06.2022


  • Everyday banking for customers
  • Setting up appointments
  • Emailing through teams
  • Outbound calling customers
  • Handling complaints
  • Providing information and advice
  • Dealing with customer conflict
  • Financial advice
  • Supporting customers enquires

Team Member

Pizza Kings
01.2020 - 04.2023
  • Stock replenishment
  • Constant cleaning of shop and area
  • Phone handling, and taking order over the phone
  • Cash handling
  • Assist with Uber eats orders
  • Confidently work within a fast and busy paced environment

Team Member

KFC
01.2020 - 04.2020
  • Cash Handling and EFTPOS
  • Maintain a safe work environment
  • Greet customers
  • Stock replenishment
  • Constant cleaning of the store
  • Assist customer queries and direction
  • Serve customers in a prompt and friendly manner
  • Learned all required tasks quickly to maximize performance.

Education

Highschool

High School Certificate (Australia)

Skills

Pride in any workplaceundefined

Professional Referees

Karl Taylor

Current Kiwibank Team Leader

027 257 9784


Jemma Taylor

Previous 2BC manager

021396256

Timeline

Kiwibank customer service call agent

Kiwibank - Karl Taylor
06.2022 - Current

2B CONNECTED - Kiwibank Call Centre Representative

Jemma Taylor
03.2022 - 06.2022

Team Member

Pizza Kings
01.2020 - 04.2023

Team Member

KFC
01.2020 - 04.2020

Highschool

High School Certificate (Australia)

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