Sailele Ana Tautuhi
Resume
3a James Condon Place Redwood
Summary
Kia Ora I am currently a customer representative for the kiwibank contact centre and am wanting to expand my knowledge within Kiwibank. I have over 5 years of customer service experience with a NZQA Level 5 certification in banking and a retail certification. I am very flexible, who operates well in a highly-competitive environment, and takes pride in any job.I am looking for a Part-Time role through the morning and afternoon.
Overview
3
3
years of professional experience
Work History
Kiwibank customer service call agent
Kiwibank - Karl Taylor
06.2022 - Current
- Key responsibilities:
- Customer service
- Everyday banking for customers (dealing with fraud cases, transferring funds, setting up payments etc)
- Over phone appointments
- Outbound calling customers
- Resolving customers enquirers and complaints
- Providing information and advice
- Dealing with customer conflict, Key Responsibilities
- Customer service
- Developed strong communication and organizational skills through working on group projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Self-motivated, with a strong sense of personal responsibility.
2B CONNECTED - Kiwibank Call Centre Representative
Jemma Taylor
Riccarton
03.2022 - 06.2022
- Everyday banking for customers
- Setting up appointments
- Emailing through teams
- Outbound calling customers
- Handling complaints
- Providing information and advice
- Dealing with customer conflict
- Financial advice
- Supporting customers enquires
Team Member
Pizza Kings
01.2020 - 04.2023
- Stock replenishment
- Constant cleaning of shop and area
- Phone handling, and taking order over the phone
- Cash handling
- Assist with Uber eats orders
- Confidently work within a fast and busy paced environment
Team Member
KFC
01.2020 - 04.2020
- Cash Handling and EFTPOS
- Maintain a safe work environment
- Greet customers
- Stock replenishment
- Constant cleaning of the store
- Assist customer queries and direction
- Serve customers in a prompt and friendly manner
- Learned all required tasks quickly to maximize performance.
Education
Highschool
High School Certificate (Australia)
Skills
Pride in any workplaceEasily Adapting to work environmentsPositive mindsetFast worker
Great focus
Attention to detail
Natural people skills
Hard working
Decision making
Teamwork
Professional Referees
Karl Taylor
Current Kiwibank Team Leader
027 257 9784
Jemma Taylor
Previous 2BC manager
021396256
Timeline
Kiwibank customer service call agent
Kiwibank - Karl Taylor
06.2022 - Current
2B CONNECTED - Kiwibank Call Centre Representative
Jemma Taylor
03.2022 - 06.2022
Team Member
Pizza Kings
01.2020 - 04.2023
Team Member
KFC
01.2020 - 04.2020
Highschool
High School Certificate (Australia)