Sailele Ana Tautuhi

· Developed and maintained courteous and effective working relationships.

· Learned and adapted quickly to new technology and software applications.

· Appointments with customers covering Trusts, Societies, Businesses clients

· Assisted with banking enquiries, working efficiently and productively with all team members.

· Customer service

· Everyday banking for customers (dealing with fraud cases, transferring funds, setting up payments etc)

· Outbound calling customers

· Resolving customers enquirers and complaints

· Providing information and advice on Kiwibank products

· Dealing with customer conflict, Key Responsibilities

· Developed strong communication and organizational skills through working on group projects.

· Proven ability to learn quickly and adapt to new situations.

· Managed high-volume transactions accurately, ensuring minimal discrepancies in daily reconciliations.

·

· Key responsibilities:

· Customer service

· Everyday banking for customers (dealing with fraud cases, transferring funds, setting up payments etc)

· Over phone appointments

· Outbound calling customers

· Resolving customers enquirers and complaints

· Providing information and advice

· Dealing with customer conflict, Key Responsibilities

· Customer service

· Developed strong communication and organizational skills through working on group projects.

· Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

· Self-motivated, with a strong sense of personal responsibility.

· Everyday banking for customers

· Setting up appointments

· Emailing through teams

· Outbound calling customers

· Handling complaints

· Providing information and advice

· Dealing with customer conflict

· Financial advice

· Supporting customers enquires

• Cash Handling and EFTPOS
• Maintain a safe work environment
• Greet customers
• Stock replenishment
• Constant cleaning of the store
• Assist customer queries and direction
• Serve customers in a prompt and friendly manner
• Learned all required tasks quickly to maximize performance.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Contributed to team success by completing jobs quickly and accurately.

· Stock replenishment

· Constant cleaning of shop and area

· Phone handling, and taking order over the phone

· Cash handling

· Assist with Uber eats orders

· Confidently work within a fast and busy paced environment