Summary
Overview
Work History
Education
Skills
Hobbies And Interests
Languages
Timeline
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Saira Evelyn

Saira Evelyn

Auckland

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

13
13
years of professional experience

Work History

Senior Service Advisor

Carpenters Motors Fiji Pte Ltd
08.2018 - 09.2023
  • Attend to all customer enquiries
  • Receive customer vehicles
  • Inspect customer vehicles
  • Complete customer’s receiving form
  • Complete vehicle inspection form
  • Issue vehicle service quotations
  • Creating LPO’s for vehicle defects (Outsourced jobs)
  • Getting approval from management for certain works on vehicle
  • Compiling all invoice with complete management approval on LPO’s and dispatch to accounts on monthly basis
  • Calling and advising customers on parts arrival
  • Process cheque payment for supplier’s
  • Updating WIP’s on weekly basis
  • Terminate customer job cards
  • Cash allocations on system
  • Process warranty request
  • Run daily reports
  • Advise customers on repairs or defects found on their vehicle
  • Advise customer on warranty request and approvals
  • Entering oil and sundries in the system.

Administration officer/senior cashier

Jacks of Fiji Pte Ltd (Suva)
01.2017 - 08.2018
  • Shop Management
  • Train new cashiers
  • Stock control
  • Weekly roster
  • Handle petty cash
  • Daily summary verification Eftpos machine
  • Cash verification
  • Prepare daily banking
  • Payroll/time sheet
  • Entering staff leaves into the ORACLE system
  • Prepare and submit end of shifts reports
  • Processed POS transaction, including cheque, cash and credit Purchases or refund
  • Quickly and accurately count cash drawers at start and end of shifts
  • Checked prices for customers and processed items sold by scanning codes
  • Maintained current knowledge of store promotions and highlight sales on cash out counter
  • Relieve Cashiers.

Shop Manager/Stock Controller

Scorpion Investments Limited (Suva)
01.2016 - 12.2016
  • Assist the customer with merchandise
  • Fold and replenish the merchandise
  • Cash handling
  • Maintain and organize the storeroom
  • Balancing of Pos system
  • Verify and stock up new shipments
  • Balancing of stocks
  • Archive daily targets
  • Assigning duties to staff
  • Process time sheet for staff.

Supervisor

Pizza Mia
02.2011 - 12.2014
  • Train new staff for (Barrister, Pizza Chef, Cashier)
  • Balancing of tills
  • Prepare daily banking
  • Order goods from suppliers
  • Attend to all customer complains
  • Support staff during pick hours
  • Maintain food consistency
  • Petty cash handling & balancing
  • Release payments to suppliers.

Education

Diploma – Business Administration (Current) -

THE UNIVERSITY OF THE SOUTH PACIFIC
Fiji

Diploma – Computer Application -

UNIVERSAL NETWORK OF INFOTECH
Suva, Fiji
11.2015

Skills

  • Adept in Technology
  • Communication (Written and Verbal)
  • Team Player
  • Result Oriented Customer Service (frontline)
  • Database Knowledge
  • Phone Etiquette Flexibility & Efficiency
  • Versed with MS Office Applications
  • Inventory Management
  • Business Knowledge
  • Prioritization & Problem Solving

Hobbies And Interests

  • Spending time with animals
  • Listening to music
  • Reading books
  • Travelling

Languages

Hindi
Tuvaluan

Timeline

Senior Service Advisor

Carpenters Motors Fiji Pte Ltd
08.2018 - 09.2023

Administration officer/senior cashier

Jacks of Fiji Pte Ltd (Suva)
01.2017 - 08.2018

Shop Manager/Stock Controller

Scorpion Investments Limited (Suva)
01.2016 - 12.2016

Supervisor

Pizza Mia
02.2011 - 12.2014

Diploma – Business Administration (Current) -

THE UNIVERSITY OF THE SOUTH PACIFIC

Diploma – Computer Application -

UNIVERSAL NETWORK OF INFOTECH

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Saira Evelyn