Saira Evelyn
Auckland
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
13
13
years of professional experience
Work History
Senior Service Advisor
Carpenters Motors Fiji Pte Ltd
08.2018 - 09.2023
- Attend to all customer enquiries
- Receive customer vehicles
- Inspect customer vehicles
- Complete customer’s receiving form
- Complete vehicle inspection form
- Issue vehicle service quotations
- Creating LPO’s for vehicle defects (Outsourced jobs)
- Getting approval from management for certain works on vehicle
- Compiling all invoice with complete management approval on LPO’s and dispatch to accounts on monthly basis
- Calling and advising customers on parts arrival
- Process cheque payment for supplier’s
- Updating WIP’s on weekly basis
- Terminate customer job cards
- Cash allocations on system
- Process warranty request
- Run daily reports
- Advise customers on repairs or defects found on their vehicle
- Advise customer on warranty request and approvals
- Entering oil and sundries in the system.
Administration officer/senior cashier
Jacks of Fiji Pte Ltd (Suva)
01.2017 - 08.2018
- Shop Management
- Train new cashiers
- Stock control
- Weekly roster
- Handle petty cash
- Daily summary verification Eftpos machine
- Cash verification
- Prepare daily banking
- Payroll/time sheet
- Entering staff leaves into the ORACLE system
- Prepare and submit end of shifts reports
- Processed POS transaction, including cheque, cash and credit Purchases or refund
- Quickly and accurately count cash drawers at start and end of shifts
- Checked prices for customers and processed items sold by scanning codes
- Maintained current knowledge of store promotions and highlight sales on cash out counter
- Relieve Cashiers.
Shop Manager/Stock Controller
Scorpion Investments Limited (Suva)
01.2016 - 12.2016
- Assist the customer with merchandise
- Fold and replenish the merchandise
- Cash handling
- Maintain and organize the storeroom
- Balancing of Pos system
- Verify and stock up new shipments
- Balancing of stocks
- Archive daily targets
- Assigning duties to staff
- Process time sheet for staff.
Supervisor
Pizza Mia
02.2011 - 12.2014
- Train new staff for (Barrister, Pizza Chef, Cashier)
- Balancing of tills
- Prepare daily banking
- Order goods from suppliers
- Attend to all customer complains
- Support staff during pick hours
- Maintain food consistency
- Petty cash handling & balancing
- Release payments to suppliers.
Education
Diploma – Business Administration (Current) -
THE UNIVERSITY OF THE SOUTH PACIFIC
FijiDiploma – Computer Application -
UNIVERSAL NETWORK OF INFOTECH
Suva, Fiji11.2015
Skills
- Adept in Technology
- Communication (Written and Verbal)
- Team Player
- Result Oriented Customer Service (frontline)
- Database Knowledge
- Phone Etiquette Flexibility & Efficiency
- Versed with MS Office Applications
- Inventory Management
- Business Knowledge
- Prioritization & Problem Solving
Hobbies And Interests
- Spending time with animals
- Listening to music
- Reading books
- Travelling
Languages
Hindi
Tuvaluan
Timeline
Senior Service Advisor
Carpenters Motors Fiji Pte Ltd
08.2018 - 09.2023
Administration officer/senior cashier
Jacks of Fiji Pte Ltd (Suva)
01.2017 - 08.2018
Shop Manager/Stock Controller
Scorpion Investments Limited (Suva)
01.2016 - 12.2016
Supervisor
Pizza Mia
02.2011 - 12.2014
Diploma – Business Administration (Current) -
THE UNIVERSITY OF THE SOUTH PACIFIC
Diploma – Computer Application -
UNIVERSAL NETWORK OF INFOTECH