Saj Nair
Auckland,Glenfield
Summary
Seasoned bridge-builder,collaborator, experienced in juggling multiple technical projects, along with skills in business analysis, process improvement and stakeholder management.
Overview
22
22
years of professional experience
Work History
Consultant
The Consultancy Office Limited
08.2023 - Current
- This is my part-time consulting business, where I contract to global and NZ fintech clients, assisting with NZ banking discussions, solution design (focusing on payments)
- Support with market research and validation of new integration/payment solutions
- Multi-bank liaison for support with account setup, solution design and other business requirements.
Senior Consultant-Business Technologies
ASB Bank Limited
09.2018 - 08.2023
- In this role I worked alongside multiple internal teams and clients, to create various solution capabilities for ASB.
- Developed custom-solutions based upon clients' requirements.
- Identified new revenue ideas and opportunities within existing markets.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Analyzed technical solution gap areas to provide recommendations and solutions.
Senior Manager
ASB Bank Limited
11.2015 - 09.2018
- Oversaw key technical aspects related to global transaction banking activities, comprising transaction banking, merchant services, trade finance, and financial institutions
- Assisted internal teams in several operations, covering payment solutions, receivables, transaction reporting, and integration solutions as well as client on-boarding via QA, business requirements gathering, and solution design
- Prepared and delivered technical components of client presentation by serving as integral member of deal teams
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Implemented and developed operational standards, policies and procedures.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Transaction Integration Manager
ASB Bank Limited
04.2013 - 11.2015
- Delivered leadership to a team of professionals to analyse systems and highlight potential improvement opportunities
- Utilised strong technical expertise to guide deal and pitch teams in technological aspects of presentation
- Spearheaded and navigated bespoke payment-connectivity and integration solution projects from start to completion via co-operation with internal teams
- Leveraged broad knowledge of complex payment systems, such as SWIFT and FTP to develop and roll out real-time reporting solution for one customer
- Enabled successful implementation of all technical solutions via FTP, SWIFT, and APIs at client side by collaborating with ASB tech division.
Merchant Solutions Manager
SwipeHQ
07.2012 - 03.2013
- The role focused on team management, creating process efficiency and timely on-boarding of new customers to merchant solution of a start-up, SwipeHQ by providing direction to global team spanning across Singapore, Philippines, and India; presenting an alternative to customers using bank-issued merchant systems in New Zealand
- Maximised divisional efficiency by 20%+ within a period of three months by devising and implementing new SOPs for customer onboarding, complaint handling, and service fee negotiations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Business Support Specialist
ASB Bank Limited
12.2010 - 06.2012
Business Analyst
ASB Bank Limited
08.2008 - 10.2010
Technical Helpdesk Support
ASB Bank Limited
06.2005 - 07.2008
Fleet Service Assistant
Cardlink Systems Limited
12.2001 - 06.2004
Education
Master of Commercialisation And Entrepreneurship - (Executive Study)
The University of Auckland
Auckland, NZ04.2019
Post Graduate Diploma in Business - (Executive Study)
The University of Auckland
Auckland, NZ04.2012
Bachelor of Business Administration -
University of Madras
Chennai, India04.1996
Skills
- Effective stakeholder management skills and all levels
- Business Process Mapping
- Risk management and multi-project delivery skills
- Gap Analysis
- Process improvement
- Requirements Gathering
- Project Management
Additional Information
Affiliations to industry groups:
Fintech NZ
Blockchain NZ
Web3 NZ
Timeline
Consultant
The Consultancy Office Limited
08.2023 - Current
Senior Consultant-Business Technologies
ASB Bank Limited
09.2018 - 08.2023
Senior Manager
ASB Bank Limited
11.2015 - 09.2018
Transaction Integration Manager
ASB Bank Limited
04.2013 - 11.2015
Merchant Solutions Manager
SwipeHQ
07.2012 - 03.2013
Business Support Specialist
ASB Bank Limited
12.2010 - 06.2012
Business Analyst
ASB Bank Limited
08.2008 - 10.2010
Technical Helpdesk Support
ASB Bank Limited
06.2005 - 07.2008
Fleet Service Assistant
Cardlink Systems Limited
12.2001 - 06.2004
Master of Commercialisation And Entrepreneurship - (Executive Study)
The University of Auckland
Post Graduate Diploma in Business - (Executive Study)
The University of Auckland
Bachelor of Business Administration -
University of Madras
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