Sajini Fernando
Manurewa,AUK
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Client Relationship Officer
Build Relationships With Employees And Clients
LOLC Finance Piliyandala Sri Lanka
09.2021 - 11.2022
- Established strong client relationships by consistently providing excellent customer service and addressing client needs.
- Enhanced client satisfaction by effectively resolving issues, ensuring smooth transactions, and maintaining clear communication.
- Managed an extensive portfolio of clients, carefully monitoring their accounts and providing personalized advice for financial growth.
- Collaborated with cross-functional teams to develop tailored solutions for each client''s unique requirements.
- Implemented customized strategies for each individual client that resulted in increased revenue generation over time.
- Successfully collaborated with internal departments such as sales, operations, and compliance in order to provide exceptional end-to-end service for clients.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Maintained and built close relationships with customers through regular contact and visits.
Officer Call Centre
Calling Center
LOLC Finance Panadura Sri Lanka
02.2020 - 03.2021
- Improved overall department efficiency by streamlining processes and implementing new policies.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Increased employee satisfaction with constructive performance evaluations and targeted feedback.
- Boosted team morale through recognition programs, resulting in higher productivity levels.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Wrote detailed narrative reports for use in investigations.
- Addressed public questions, complaints and requests and provided necessary assistance.
- Gathered, organized and input information into digital database.
Education
No Degree -
Our Lady of Victories Convent
Moratuwa Sri Lanka 08.2019
No Degree - English Education
Aquainas University Collage
Sri Lanka 01.2018
Skills
- Organizational skills
- Client needs assessment
- Team collaboration
- Data analysis
- Decision-making
- Interpersonal skills
- Relationship building
- Attention to detail
- Time management
- Customer service orientation
- Multitasking
PERSONAL DETAILS
- Passport No : N9625185
- Date of Birth : 14th April 2000
- Gender : Female
- Marital Details : Married
- Nationality : Sri Lankan
Languages
English
Professional Working
Sinhala
Native or Bilingual
References
References available upon request.
DECLARATION
I do hereby certify that the above particulars given by me are true and accurate to the best of my knowledge.
Sajini Fernando
Timeline
Client Relationship Officer
Build Relationships With Employees And Clients
09.2021 - 11.2022
Officer Call Centre
Calling Center
02.2020 - 03.2021
No Degree -
Our Lady of Victories Convent
No Degree - English Education
Aquainas University Collage