SAJINI SANDUNIKA
Auckland,AUK
Summary
A dedicated and detail-oriented professional with over 4 years of experience as a chef, now pursuing a transition into customer service. Known for excellent communication, problem-solving, and the ability to thrive in high-pressure environments. Proven track record of delivering exceptional customer experiences in fast-paced, dynamic settings. Eager to leverage my ability to manage time effectively, resolve customer concerns, and maintain high standards of service in a customer-facing role. Highly adaptable, quick to learn new systems, and driven by a passion for creating positive customer interactions. Let me know if you’d like to tweak any part of it further!
Overview
10
10
years of professional experience
Work History
Chef De Partie
Gatting's Event & Cetaring
Auckland, St Jhons
11.2023 - Current
- Ensure effective communication between staff by maintaining a secure and friendly working environment.
- Establishing and maintaining effective inter-departmental working relationships.
- Have excellent knowledge of menu creation, whilst maintaining quality and controlling costs in a volume food business.
- Checks periodically expiry dates and proper storage of food items in the section.
- Consults daily with Sous Chef and Executive chef on the daily requirements, functions and also about any last minute events.
Commis Chef
Mexico - Ellerslie
Auckland, Ellerslie
06.2019 - 01.2022
- Assisting with the management of health and safety.
- Assisting with the management of food hygiene practices.
- Monitoring portion and waste control.
- Overseeing the maintenance of kitchen and food safety standards.
Restaurant Manager
Hotel Alakamanda
, Anuradhapura
02.2016 - 03.2017
- Establish new customer accounts, recording account information on written forms or digitally
- Listen to customer concerns and complaints with the goal of identifying the causes of the problem
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Respond to customer queries and complaints
- Take responsibility for the business performance of the restaurant
- Analyses and plan restaurant sales levels and profitability
- Organize marketing activities, such as promotional events and discount schemes
- Prepare reports at the end of the week, including staff control, food control and sales
- Supervise efficient working of departments and assigned, administer pre-meal meeting and rectify all service of staff.
- Create and execute plans for department sales, profit and staff development
- Meet and greet customers, organize table reservations and offer advice about menu and wine choices.
Management Trainee & Service Staff
RE & S Enterprises Pte Ltd
, Singapore
02.2015 - 01.2016
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g
- About portions, ingredients or potential food allergies)
- Arrange table settings and maintain a tidy dining area
- Follow all relevant health department regulations
- Provide excellent customer service to guests
- Anticipate customer needs, following up with previous customers to offer reorders or additional services
Education
Diploma in Hotel And Tourism Management ( Level 7) - Tourism And Hotel Management
NZMA
Auckland, NZDiploma in Hotel and Restaurant Management -
Dimension International College
SingaporeDiploma in French Language - Foundation Level (DELF A1)
Alliance Franchise De Kotte
Sri LankaSkills
- Comprehensive knowledge of procedures related to hotel management
- Proficient in Outlook and MS Office applications
- Excellent coordination skills
- Excellent communication skills
- Excellent alignment skills
- Ability to prioritize
- Ability to retain information
- Integrity
- Ability to recognize and satisfy the needs of team members and the business
- Attention to detail
- Strong determination to succeed
- Confidence to think independently
- Excellent organizational skills
- Strong communication skills
- Strong interpersonal skills
- Aptitude for adapting to new environments
- Leadership courage
- Appreciation for different lifestyles
- Self-motivation
- Desire to achieve quality and excellence
- Ability to learn new skills quickly
- Adaptability to different environments with confidence
References
Angie Millett
Operation Manager
Gatting's Event & Cetaring
021522851
angie@gattings.co.nz
Timeline
Chef De Partie
Gatting's Event & Cetaring
11.2023 - Current
Commis Chef
Mexico - Ellerslie
06.2019 - 01.2022
Restaurant Manager
Hotel Alakamanda
02.2016 - 03.2017
Management Trainee & Service Staff
RE & S Enterprises Pte Ltd
02.2015 - 01.2016
Diploma in Hotel And Tourism Management ( Level 7) - Tourism And Hotel Management
NZMA
Diploma in Hotel and Restaurant Management -
Dimension International College
Diploma in French Language - Foundation Level (DELF A1)
Alliance Franchise De Kotte
Similar Profiles
Paul LeasonPaul Leason
Event Bartender at Nugget Event Center, Reno Event Center, Glow PlazaEvent Bartender at Nugget Event Center, Reno Event Center, Glow Plaza
Vanessa DiazVanessa Diaz
Betty's Catering - Betty's Total Event at Event Coordinators Etc/wedding, Quinces And Special Event PlanningBetty's Catering - Betty's Total Event at Event Coordinators Etc/wedding, Quinces And Special Event Planning
Shelley WilsonShelley Wilson
Event Coordinator at Event Savvy Catering & Event PlanningEvent Coordinator at Event Savvy Catering & Event Planning
Maxim TirodkarMaxim Tirodkar
Senior Manager–Partnerships at Genesis EnergySenior Manager–Partnerships at Genesis Energy
Kaufusi KioaKaufusi Kioa
Warehouse Forklift Operator at Allproof IndustriesWarehouse Forklift Operator at Allproof Industries