Sajith Kanniyoth
Northcote
Summary
To acquire practical hospitality skills by working under the guidance of experienced professionals learn to be efficient in every aspect of the hospitality industry. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Seazen Hospitality
01.2017 - 08.2023
- Provide leadership and direction team of 30 staff members, including servers, chefs, and support staff, ensuring high levels of motivation and performance.
- Implement and maintain operational procedures and policies to enhance guest satisfaction, streamline workflow, and meet health and safety standards.
- Monitor inventory levels, order supplies, and manage vendor relationships to control costs and minimize waste.
- Develop and execute marketing strategies, including social media campaigns and special promotions, to increase restaurant visibility and attract new customers.
- Conduct regular staff training sessions on service standards, menu knowledge, and safety protocols, resulting in improved customer experiences and staff competence.
- Collaborate with kitchen team to create and update menus, ensuring balanced and appealing selection of dishes that meet customer preferences.
- Maintain strong focus on customer satisfaction by actively engaging with guests, addressing concerns, and resolving issues promptly.
Restaurant manager
Meenmutty Heights
03.2015 - 12.2016
- Manager daily operations, including staff supervision, inventory management, and customer service.
- Collaborated with kitchen team to ensure timely and accurate food preparation, maintaining quality standards.
- Handling customer inquiries and resolving issues.
- Conducted staff training and development sessions to improve service quality and team performance..
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Reconciled cash and credit card transactions to maintain accurate records
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Correctly calculated inventory and ordered appropriate supplies
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
Trainee Restaurant Manager, Restaurant Assistant supervisor
Sun Rise Valley Resort, Kerala
01.2014 - 12.2014
- Includes Manage front of house
- Ordering supplies such as Linen, cutleries and so on
- Attending party orders and compelling menu and setting up, Investigates and resolve s food quality, employee and service, inspects dining area and ensure cleanliness
- Completes requires paperwork and recording of transactions, often hiring and training new staffs
Restaurant Assistant Supervisor
Ramada Da Vinci
03.2012 - 11.2013
- (Attending calls and takes reservations, computerized stocking, and setting up restaurant, ensuring gust satisfaction presenting bill
- Till operations, handling gust complaints, attending party orders and compelling menu and setting up
- Preparing mise-en-place and mise-en-sence, serve food)
- Worked in Chills, (Indian Restaurant) in Derry Northern Ireland, as restaurant supervisor from October 2011toMarch 2012
- (Investigates and resolve s food quality, employee and service, inspects dining area and ensure cleanliness
- Completes requires paperwork and recording of transactions.
Recruitment Assistant
Indoc Navel
02.2010 - 04.2010
- Assisted Boss on interview time, Presented description about duties and responsibilities to selected candidate
- Managed Customer Calls)
- Provided candidates with information about pay rates, dates and training processes
- Coordinated incoming job requisitions and applications
- Assisted with onboarding and orientation of new hires to expedite acclimatization process
- Coordinated schedules to arrange management interviews with applicants
- Evaluated strengths and weaknesses of candidates through effective screening processes
- Developed recruiting strategies to identify qualified candidates and build network
- Collaborated with hiring managers to understand job requirements and expectations
- Operated and maintained applicant tracking and candidate management systems
Restaurant Supervisor (Captain)
Hotel Harithagiri
06.2008 - 01.2009
- Overall restaurant supervision, duty assignment, problem solving, Food and beverage order taking, ensure guest satisfaction, briefing).
- Maintained impressive 100 % accuracy of financial transactions, overseeing error-free processing of cash, check and credit card transactions
- Boosted customer satisfaction and service delivery to strengthen customer loyalty
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations
Education
Certification of World At Work Programme - Hospitality Administration And Management
Foyle Language School
UK08.2013
Bachelor of Science - Hotel Management and Tourism
Punjab Technical University
New Delhi09.2007
Skills
- SKILLS AND COMPETENCIES
- Problem Solving
- Positive attitude (Flexible, Acceptable to re correct mistakes, Work in any kind of situation, Personality through service
- Hiring and Training
- Food Service Background
- Food Preparation and Safety
- Kitchen Equipment Operation
- Menu Planning
- Conflict Resolution Techniques
- Point of Sale (POS) system operation
- Dynamic, friendly hostess
- Passion for customer satisfaction
- Marketing and advertising
- Food plating and presentation
- Food preparation and safety
- Recipes and menu planning
- Recruitment
- Kitchen equipment operation and maintenance
- Cost-controls
- Operations management
- Inventory control and record keeping
- Staff Scheduling
- Staff Management
Accomplishments
- Increased sales 20% while reducing food costs by 17 %, leading to a $ 12,0000 net profit in the last two years.
- Supervised team of 30 staff members.
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
Certification
- Licensed LCQ
Hobbies
Watching Movies, Playing Cricket and Badminton. Travelling.
Languages
English
Full Professional
Arabic
Elementary
Malayalam
Native or Bilingual
Tamil
Limited Working
Timeline
Restaurant Manager
Seazen Hospitality
01.2017 - 08.2023
Restaurant manager
Meenmutty Heights
03.2015 - 12.2016
Trainee Restaurant Manager, Restaurant Assistant supervisor
Sun Rise Valley Resort, Kerala
01.2014 - 12.2014
Restaurant Assistant Supervisor
Ramada Da Vinci
03.2012 - 11.2013
Recruitment Assistant
Indoc Navel
02.2010 - 04.2010
Restaurant Supervisor (Captain)
Hotel Harithagiri
06.2008 - 01.2009
Certification of World At Work Programme - Hospitality Administration And Management
Foyle Language School
Bachelor of Science - Hotel Management and Tourism
Punjab Technical University
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