Saket Dongre

• Provided customer service to clients regarding their accounts and banking services.
• Maintained accurate records of customer interactions and transactions.
• Assisted customers with opening new accounts or closing existing ones.
• Performed account maintenance tasks such as updating personal information and resetting passwords.
• Answered questions about bank products and services to help customers make informed decisions.
• Identified fraudulent activity on accounts and reported it to management promptly.
• Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
• Identified transaction errors when debits and credits did not balance.

● Resolved problems, improved operations and provided exceptional service.

● Improved operations through consistent hard work and dedication.

● Worked with Different Ethnicity Group Service User to understand needs and provide excellent service.

● Maintained excellent attendance record, consistently arriving to work on time.

● Served Service User and followed outlined steps of service. ● Worked flexible hours; night, weekend, and holiday shifts.

● Offered friendly and efficient service to Service User handled challenging situations with ease.

● Actively listened to customers, handled concerns quickly and escalated major issues to supervisor and Local District Health Board

● Follow Given Leads and generate sales

● Researching needs of individuals online to identity new leads and potential new markets

● Contacting Potential clients via email or phone to establish rapport and to set up Meetings

● Developing Quotes and proposals

● Negotiating and renegotiating over the phone and by email

● Managing leads source and generating New Leads

● Building and monitoring an active sales pipeline

● Customers retention, references, discounts,referrals and Managing customer Grievances

● Maintained excellent attendance record, consistently arriving to work on time

● Managed quality assurance program, including on-site evaluations, internal audits and customer surveys

● Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.

● Leveraged different marketresearch strategies to investigate new products and enhance campaign planning.

● Coordinated creation and deployment of videos, social media posts and other marketing collateral.

● Perform all office activities

● Keep the records of leads generated from Facebook.

● Have a better understanding of problem solving and providing solutions

● Resolved complaints efficiently to satisfy customers and encourage future transactions

● Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions

● Educated customers about product terminology, features and benefits to improve sales and customer satisfaction

● Generated new and repeat sales by offering timely product, service and technical information

● Perform effective communication with excellent verbal and written skill with all customer and maintain a high level of confidentially in sensitive information