Saki Sugawara
Auckland,AUK
Summary
Hospitality professional with over 6 years of experience in high-volume café and restaurant settings. Expertise in cash handling, customer service, and team collaboration. Proven track record of enhancing dining experiences and maintaining operational efficiency during peak hours. Recognized for reliability and friendliness in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Restaurant Staff Member
Calahorra Spanish restaurant
03.2024 - 08.2025
- Provided table service to customers
- Took orders and delivered food and drinks
- Monitored customers’ dining progress to ensure smooth course service
- Coordinated with kitchen staff to manage the timing of course meals
- Ensured customers had a comfortable and enjoyable dining experience
- Provided assistance to kitchen staff during peak hours of service.
- Handled cash transactions and balanced cash drawers at end of shifts.
Cafe Staff Member
Komeda Coffee - Japan
05.2019 - 03.2025
- Prepared and served high-quality coffee and beverages to customers.
- Managed daily morning rush of customers with efficient, level-headed service.
- Ensured cleanliness and organization of café to enhance customer experience.
- Operated cash register to process transactions accurately and efficiently.
- Coordinated with team members to streamline operations during peak hours.
- Assisted team members during high-volume service periods to maintain service quality.
- Assisted in training new staff on operational procedures and customer service.
- Restocked shelves with coffee beans and other ingredients.
Education
EV Academy English Language Program
Cebu, Philippines 02-2026
Kanda University of International Studies
Chiba, Japan03-2025
Skills
- Customer service
- Team collaboration
- Cash handling
- Time management
- Order processing
- Inventory management
- Training support
- Working efficiently in high-volume environments
- Monitoring dining progress and coordinating course meals
- Basic English communication (currently improving)
- Native Japanese
Availability
- Available for immediate start
- Flexible schedule; able to adjust study hours if needed
- From 3:00 PM on weekdays
- Full-time on weekends
Timeline
Restaurant Staff Member
Calahorra Spanish restaurant
03.2024 - 08.2025
Cafe Staff Member
Komeda Coffee - Japan
05.2019 - 03.2025
EV Academy English Language Program
Kanda University of International Studies