Sakshi Kapoor

• Designed and maintained front end fully responsive websites, applications, landing pages and email templates
• Ensured responsive user interfaces for seamless cross-device experiences
• Translated mock-ups into functional web pages
• Iterated on website performance, optimizing speed and usability
• Participated in code reviews, testing, QA, and debugged for code quality maintenance
• Created recurring reports using precise SQL queries; provided business users with dashboards to run reports; significantly reduced number of redundant requests
• Collaborated with team for timely project execution
• Provided SaaS customer support to clients
• Diagnosed and troubleshoot problems with existing web applications and sites
• Managed and resolved 100+ support tickets per month
• Utilized responsive design, to create well-planned site to deliver optimized experience in context to each device and seamless cross-device experiences
• Maintained and enhanced websites by adding and improving design and interactive features.
• Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
• Coded websites using HTML, CSS, JavaScript, and jQuery languages.
• Developed custom web applications, resulting in tailored solutions for client needs.
• Increased website traffic through search engine optimization strategies and targeted content creation.
• Implemented accessibility features to ensure compliance with ADA guidelines and improve user experience for all visitors.
• Reduced load times and improved site speed by optimizing images, scripts, and other assets.

• Resolved customer complaints and bring customer relationship management into consideration.
• Proficient customer service experience and ability to work in a fast-paced environment.
• Organized and scheduled meetings and appointments.
• Troubleshoot computer problems by using appropriate virus scanner software’s.
• Generated reports.
• Contribute to team effort by accomplishing related results as needed.
• Carried out administrative duties such as filing, typing, copying, binding, scanning etc.

• Deep expertise and hands on experience with Web Applications and programming languages such as HTML, CSS, JavaScript, JQuery and API's
• Strong understanding of UI, cross-browser compatibility, general web functions and standards
• Updating existing websites according to requirements.