Sakshi Sharma Shukla
Rolleston,CAN
Summary
Proactive and detail-oriented administrative professional with over 6 years of experience across recruitment coordination, onboarding, payroll support, and employee records management. Demonstrated success in streamlining administrative processes, supporting high-volume hiring, and maintaining accurate and confidential HR documentation. Experienced in using systems such as HRIS, MYOB, and Microsoft Office Suite. Adept at scheduling interviews, assisting with policy compliance, and providing exceptional support to HR teams and new hires. Committed to enhancing the employee experience and contributing to a collaborative and efficient workplace.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrator
Christchurch Methodist Mission
10.2024 - Current
- Manage client database and budget, ensuring accurate data entry and report generation.
- Serve as primary contact for customer inquiries, enhancing client satisfaction.
- Oversee sales, KPI tracking, and invoicing, supporting financial accuracy.
- Administer health and safety audits, ensuring compliance with regulations.
- Working also for Retirement village (Healthcare industry) as administrator which comes under CMM too; data entry of clinical reports.
- Handle customer accounts and cash, maintaining financial integrity.
- Provided exceptional customer service as the first point of contact.
- Analyzed client management data to identify trends, facilitating informed decisionmaking and enhancing service delivery.
Assistant Sales Manager
Bargain Chemist
08.2023 - 09.2024
- Coordinate staff schedules, supervising staff, ensuring operational efficiency and timely payroll processing.
- Enhance customer satisfaction by promptly resolving issues and delivering exceptional service.
- Manage financial records accurately, streamlining invoice and transaction processes.
- Track KPIs to drive business growth and align with budget targets.
- Optimize workflow through effective order processing and inventory management.
- Coordinated administration duties, maintaining accurate records and ensuring seamless operations across inventory management and sales processes.
Accounts Administrator
Bargain Chemist
04.2024 - 07.2024
- Communicated and building relationships with suppliers, enhancing client relations and streamlining invoice processes.
- Processed AR/AP invoices, improving financial accuracy and efficiency.
- Managed B2B client communications, fostering strong business partnerships.
- Raised credit notes and opened new supplier accounts, supporting office operations.
- Followed up on outstanding debts, ensuring timely financial settlements.
Office Administrator
Summerset Retirement Village
08.2019 - 08.2023
- Managed all customer inquiries, enhancing communication across multiple platforms.
- Oversaw administrative tasks for admissions, discharges, and resident transitions.
- Utilized VCare system to streamline administrative processes and improve efficiency.
- Provided comprehensive support to facility operations, including banking and client management.
- Ensured smooth administrative functions, contributing to improved facility operations.
- Served as the first point of contact for inquiries, enhancing resident satisfaction through effective communication across multiple channels.
Customer Service/CALL CENTRE Officer-CONTACT CENTRE
Allengers Pvt Ltd
09.2014 - 11.2018
- Delivered frontline support, enhancing customer satisfaction through effective communication.
- Promoted to Customer Service Officer after a year, reflecting strong performance and dedication.
- Coordinated with sales and billing teams to ensure seamless customer service operations.
- Handled customer inquiries across email, chat, and phone, optimizing response efficiency.
- Trained staff on job roles and safety, improving team competence and workplace safety.
Education
Master of Business - Global Management and Marketing
Lincoln University
Christchurch11.2020
Master of Arts - English
Punjab University
Chandigarh05.2016
Bachelor of Arts Degree - undefined
Gobindgarh Public College
Gobindgarh04.2013
Skills
- Customer Service
- Contact Center
- Communication
- Leadership
- Problem Solving
- Data Entry
- Event Management
- MS Office
- MYOB
- XERO
- CRM
- Database Management
- Administration
- Sales
- Team Management
- Customer Support
- Banking
- Inventory Management
Certification
- Certificate in Office Automation and Computer
- International Institute of Standard Education
- May 2016 - Aug 2016
Timeline
Administrator
Christchurch Methodist Mission
10.2024 - Current
Accounts Administrator
Bargain Chemist
04.2024 - 07.2024
Assistant Sales Manager
Bargain Chemist
08.2023 - 09.2024
Office Administrator
Summerset Retirement Village
08.2019 - 08.2023
Customer Service/CALL CENTRE Officer-CONTACT CENTRE
Allengers Pvt Ltd
09.2014 - 11.2018
Master of Business - Global Management and Marketing
Lincoln University
Master of Arts - English
Punjab University
Bachelor of Arts Degree - undefined
Gobindgarh Public College
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