Sakshi Verma

• Ownership of the new client account opening process, including reviewing applications to ensure all aspects are completed and corrected.

• Collaborated in the development, testing, and successful implementation of innovative processes to enhance onboarding efficiency, resulting in increased successful integrations.

Incident Management.

• Problem solving and analysis including to resolve issues and identify opportunity for improvement of performance, functionality, or reliability of integrations.

Ability to document, communicate and support business users.

• Develops and maintains performance, monitoring, logging, audit and testing tools associated with messaging and integration.

• Effectively dealing with internal queries relating to the account opening process.

• API-led web services (e.g. REST API ,JSON, and XML), HTML Queries.

• Actively builds and maintains productive stakeholder relationships, including providing advice and guidance to team members on more complex integration requirements and solutions.

• Maintained stakeholder account information database using Salesforce CRM.
• Built sound business relations with active company stakeholders, both clients and
suppliers, through effective communication and relationship management techniques.
• With the using project management tools such as Trello, captured, collated, and
presented client requirements, estimate and timelines.
• Ensure that all aspects of a project are organized and in conformance with timeline
and deliverables requirement.
• Achieved Sales Targets and KPI's by utilizing data analytics to identify trends and
patterns and implementing effective sales strategies.
• Upsell insurance covers to customers daily using CRM and email marketing tools such
as HubSpot.
• Managed customer interactions through multiple channels, including phone, email,
and live chat, using customer service software such as Chatbot.

• Trained new staff on customer service, and maintenance procedures using LMS platforms such as Moodle.
• Planned and executed projects, such as weddings and conferences, that required coordination with multiple vendors and stakeholders using project management tools.
• Coordinated with housekeeping and maintenance staff to ensure timely room turnovers and maintenance requests.
• Calculated billings and posted charges to room accounts using financial management software such as Xero.
• Provided administrative and clerical support via Microsoft Excel and EMR (CRM) system, utilizing advanced features such as pivot tables, macros, and VBA scripts.

• Managed e-commerce website for the op-shop brand, resulting in a 30% increase in online sales.
• Led website redesign project to improve user experience and increase conversions using web design and development tools such as Adobe Creative Suite and HTML.
• Develop and maintain project performance database that tracks overall progress and
achievement of milestones
• Monitored and analyzed website performance using Google Analytics and other web analytics tools, providing regular reports and recommendations to senior
management.

• Successfully managed and led a team of 5-6 staff members by assigning tasks, ensuring that both restaurant and customer standards are met.
• Oversaw multiple restaurant projects, including design, budgeting, vendor selection, and project execution, delivering all projects on time and within budget using project management tools such as Asana.
• Led cross-functional teams to implement new menu items, resulting in a 20% increase in customer satisfaction and a 10% increase in revenue.

• Web and Mobile Application development.
• Provided Agile based delivery management approach.
• Point of contact for various working groups
• Responsible for project documentation
• Deepen partnerships with outside resources, including third-party vendors and
researchers.
• Managed testing scenarios, product road maps and deadlines.
• Conducted risk assessments and developed contingency plans to mitigate potential project issues.
• Multi tasked on multiple key projects simultaneously, managing the project life cycle throughout using project management tools such as Asana.
• Tracked project progress to support timely completion and created user stories and worked on project backlogs and problems.
• Provided detailed project status updates to stakeholders throughout the project lifecycle.
• Coordinated with key stakeholders and vendors on requirement gathering via workshops, user engagement, and feedback sessions, using tools such as Jira.