SALA FANE
Porirua,Porirua
Summary
I am a self-motivated, team player with strong organizational and interpersonal skills. I am always looking to learn and grow professionally and I will give every challenge a go. I am passionate about people and I want to use my skills to help the vulnerable in our community as well as other communities.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
ANZ Bank
02.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained and managed customer files and databases.
- Communicated with clients regarding account services, statements, and balances.
Customer care representative
New Zealand Qualification Authority (NZQA)
01.2022 - 01.2023
- Entered information into database
- Managed customer phone calls
- Processed & sent emails to principals, teachers, students etc
- Uploaded & managed qualifications
- Made outbound calls to education providers, training providers
- Temp role
Quality Check - Packing
Taylor Preston
07.2021 - 12.2021
- Quality check all finished products for packing
- Supported colleagues with orders
- Consistently met all targets and orders for the week
- Processed a range of documentation & entered information into the database
- Occasionally helped team with packing when short staffed
Contact Centre Representative
Lead Management Ltd
08.2020 - 06.2021
- Data Entry
- Outbound calls to customers overseas (Australia) to discuss appraisals
- Sending emails to agents as required
- Navigate the Real Estate database
- Met weekly, monthly KPI
- Handled customer complaints with empathy
Contact Centre Representative
One Contact
01.2019 - 08.2020
- Inbound and Outbound calls with customers
- Data Entry - raising funds for the Children with Cancer Charity
- Navigate system & manage calls
- Dealt with vulnerable families
- Being patient & empathetic
Administrative Assistant
Diamond Solutions Ltd
06.2018 - 12.2018
- Entered Information into databases
- Managed invoices for builds
- Send payslips to staff
- Processed & sent emails
- Outbound calls to staff, project manager & site managers
- Family friends business - working for experience.
Education
Level 3 Travel & Tourism -
NZ School of Tourism
Wellington, NZ01.2019
NCEA Level 3, 2 and 1 -
Porirua College
Porirua, NZ01.2017
Excellence in Music level 3 -
Porirua College
Porirua, NZ01.2017
Skills
- Teamwork
- Problem Solving
- Customer service
- Sales
- Handling conflict
- Great communication
- Microsoft Word Savvy
- Multi task
- Time management
Personal Information
Nationality: Samoan
References
- Tina Peniata, Team Leader, Lead Management, 022 626 9170
- Madonna Tumara, Manager, NZQA, 022 378 9521
- Gina Hill, Team Leader, One Contact, 022 547 3562
- Michaela Mcnabb, ANZ Bank, 021 251 0925
Languages
Samoan
Native or Bilingual
Timeline
Customer Care Representative
ANZ Bank
02.2023 - Current
Customer care representative
New Zealand Qualification Authority (NZQA)
01.2022 - 01.2023
Quality Check - Packing
Taylor Preston
07.2021 - 12.2021
Contact Centre Representative
Lead Management Ltd
08.2020 - 06.2021
Contact Centre Representative
One Contact
01.2019 - 08.2020
Administrative Assistant
Diamond Solutions Ltd
06.2018 - 12.2018
Level 3 Travel & Tourism -
NZ School of Tourism
NCEA Level 3, 2 and 1 -
Porirua College
Excellence in Music level 3 -
Porirua College
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