Salafaia Tyrell

Role & Responsibilities:

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Role & Responsibilities:

• Customer Service and phone booking queries.
• Monitoring and managing calls according to KPI's.
• Offering support with difficult situations and difficult phone queries.
• Confirm accurate rates and ticketing for all client bookings.
• Promoting and dealing with external agencies for international clients with current tours throughout New Zealand over the phone, emails and online.

Role & Responsibilities:

• Handling cash functions including float taking, refunds, and vouchers and till payments.
• Customer Service in person.
• Dealing with difficult situations including faulty products and customer complaints.