Salah almalki
Auckland,New Zealand
Summary
Dynamic IT Engineer with a proven track record at J & P Turner, enhancing IT productivity and network security. Expert in Microsoft Azure Solutions and Technical consulting, I've driven significant improvements, including a notable 18% sales uptick at Quality Produced Packers. Known for exceptional technical troubleshooting and effective team guidance, I excel in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Engineer
J & P Turner
Auckland, New Zealand
10.2021 - Current
- Boosted IT productivity through proactive guidance and focus.
- Directed different aspects of network systems.
- Handled initial inquiries related to computer systems and support needs.
- Facilitated issue resolution via coordination of on-site consultations.
- Detected and addressed system bottlenecks to maintain optimal performance.
- Implemented new hardware and software solutions following company standards.
- Enhanced security through frequent updates and authentication setups.
- Managed secure user access for diverse public cloud environments such as Azure, Dynamics 365, Microsoft Intune, and Google Cloud Platform.
Business Analyst
Quality Produced Packers and Floral Department
Auckland, New Zealand
10.2021 - 10.2022
- Created methods to evaluate and quantify key performance indicators.
- Produced comprehensive tools for analyzing and tracking sales performance.
- Contributed to an 18% uptick in sales volume and lowered waste by 25%.
Technical Support Specialist
Samsung New Zealand
Auckland, New Zealand
08.2018 - 09.2021
- Offered end-to-end support to address technical challenges using multiple communication modes.
- Successfully managed installation of printers, scanners, routers.
- Provided foundational guidance for resolving common technical issues, such as device and password resets.
IT Support Engineer
TITAN IT, VODAFONE IT Support
Auckland, New Zealand
10.2019 - 08.2020
- Tracked progress and updates on support tickets throughout the resolution lifecycle.
- Supported development of junior staff's expertise in IT Support Engineering.
- Diagnosed technical issues to support user operations effectively.
IT Support Engineer
TITAN IT Millennium Retail
Auckland, New Zealand
10.2019 - 08.2020
- Developed practical answers to complex hardware and software challenges.
- Applied escalation protocols effectively to manage complex customer inquiries smoothly.
- Utilized effective tactics combined with exceptional communication to manage calls efficiently.
Education
Bachelor of Information Science - Computer Science
Massey University, Albany, New Zealand
01.2016
Bachelor of Information Science - Information Technology
Massey University, Albany, New Zealand
01.2016
Diploma - Information System Support
Jubail Industrial Collage, Jubail Industrial City, Eastern province
06.2011
Skills
- Dynamic 365 Finance and Operations
- Network Security Operator
- Network and System Administration
- Microsoft Entra ID (Intune) solution
- Technical consulting
- Microsoft Azure Solutions
- Technical documentation
- Mobile Device Management
- Technical troubleshooting
- Operating Microsoft Axapta
- Google Workspace
- Implementation and Configuration of Fortinet Technologies
Certification
- Network Security expert Certificates from Fortinet: NSE1, NSE2, NSE3
- Occupational Health and Safety (OH/S)
- Balancing Task Achievement with Supportive Behavior in Workplaces
- Currently in the process of getting my AZ800 and AZ801 Certificate.
Language
English
Professional
Arabic
Native/ Bilingual
References
References available upon request.
Timeline
IT Engineer
J & P Turner
10.2021 - Current
Business Analyst
Quality Produced Packers and Floral Department
10.2021 - 10.2022
IT Support Engineer
TITAN IT, VODAFONE IT Support
10.2019 - 08.2020
IT Support Engineer
TITAN IT Millennium Retail
10.2019 - 08.2020
Technical Support Specialist
Samsung New Zealand
08.2018 - 09.2021
Bachelor of Information Science - Computer Science
Massey University, Albany, New Zealand
Bachelor of Information Science - Information Technology
Massey University, Albany, New Zealand
Diploma - Information System Support
Jubail Industrial Collage, Jubail Industrial City, Eastern province
Similar Profiles
Brianna GarciaBrianna Garcia
Executive Assistant at Turner Turner CoExecutive Assistant at Turner Turner Co
Raymond BattlesRaymond Battles
Student Worker at Turner Job, Turner Job CorpsStudent Worker at Turner Job, Turner Job Corps
Sloan NettnaySloan Nettnay
Scaffold Journeyman at Turner IndustriesScaffold Journeyman at Turner Industries
Catherine HolbuttCatherine Holbutt
Retirement Village Manager at MetlifecareRetirement Village Manager at Metlifecare
Malachi FlanaganMalachi Flanagan
Hotel Housekeeper at Ibis HotelHotel Housekeeper at Ibis Hotel