SALAIWAI VULAVOU
OTARA,AUK
Summary
Highly experienced Administration and Front Desk professional with extensive experience in reception, records management, reporting, customer service, and compliance-focused environments. Demonstrated ability to support busy teams, manage confidential information, liaise with diverse stakeholders, and provide professional, empathetic service to members of the community, including vulnerable individuals. Brings strong organisational skills, resilience, and alignment with values-led, public-facing organisations such as Ara Poutama Aotearoa – Department of Corrections.
Overview
2026
2026
years of professional experience
2
2
Certifications
Work History
Front Desk Receptionist
Scenic Matavai Resort
Tapeu‑Porritt Road , Tamakautoga, NIUE
03.2025 - Current
- Deliver front-line reception services including answering phones, greeting visitors, taking messages, and responding to email enquiries.
- Maintain accurate records, verify guest information, and manage confidential data.
- Prepare monthly reports and support management with administrative tasks.
- Manage petty cash, reimbursements, and expense documentation.
- Coordinate appointments and assist with meeting logistics.
- Ensure reception area is professional, organised, and compliant with health and safety standards.
Hotel Night Auditor
Naviti Resort
Coral Coast,Sigatoka, FIJI
08.2024 - 03.2025
- Prepared accurate financial and audit reports while meeting strict deadlines.
- Managed records, reconciled discrepancies, and maintained confidential information.
- Conducted security and safety checks to support site health and safety.
- Performed clerical duties including filing, documentation, and inventory management.
- Responded professionally to guest concerns, demonstrating calmness and resilienc
Front Desk Guest Relations Agent
Oaks Broome Hotel,
Broome , Western Australia
11.2022 - 04.2024
- Managed reception, correspondence, and administrative tasks in a high-volume environment.
- Used PMS systems to process bookings, cancellations, and modifications accurately.
- Liaised with internal teams and external stakeholders to resolve issues efficiently.
Assistant Early Childhood Educator
Indigo Montessori (AU) | Mulberry Tree Childcare (AU) |
Broome , Western Australia
12.2022 - 03.2024
- upported daily operations in a regulated environment requiring compliance with policies and procedures.
- Maintained accurate records and documentation.
- Built positive relationships with children, families, and staff from diverse backgrounds.
- Demonstrated empathy, patience, and strong communication skills.
Customer Service Agent
Fiji Revenue and Customs Service
Sigatoka, Fiji
Education
Management Development Program
Fiji National University
Sigatoka01-2016
Certificate – Hospitality Industry
Fiji National University
Sigatoka|Nadi01-2012
Some College (No Degree) - Certificate III – Early Childhood Educatio
North Regional TAFE, Australia
Western Australia Diploma – Business Studies
Fiji Institute of Technology
Suva,FijiSkills
Office and general administration, reception and front-of-house services, record management and filing, report preparation and documentation, Microsoft Office (Word, Outlook, Excel), database and PMS systems (OPERA, RMS, Room Master, Asycuda, EDI), confidential information handling, team support and leadership assistance, resilience in high-pressure environments
- First Aid/CPR
- Organization and time management
- Problem-solving
Teamwork and collaboration
Certification
FIRST AID & CPR
References
References available upon request.
Timeline
Front Desk Receptionist
Scenic Matavai Resort
03.2025 - Current
Hotel Night Auditor
Naviti Resort
08.2024 - 03.2025
Assistant Early Childhood Educator
Indigo Montessori (AU) | Mulberry Tree Childcare (AU) |
12.2022 - 03.2024
Front Desk Guest Relations Agent
Oaks Broome Hotel,
11.2022 - 04.2024
Customer Service Agent
Fiji Revenue and Customs Service
Management Development Program
Fiji National University
Certificate – Hospitality Industry
Fiji National University
Some College (No Degree) - Certificate III – Early Childhood Educatio
North Regional TAFE, Australia
Diploma – Business Studies
Fiji Institute of Technology