Salaiwai Vulavou
Auckland,AUK
Summary
Dynamic and results-driven professional with over 9 years of experience providing exceptional support in the Hospitality and Early Childhood Education sectors. Recognized for outstanding communication, customer service, and administrative skills, with a strong track record of thriving both independently and collaboratively within diverse teams. Committed to fostering positive relationships and enhancing operational efficiency to ensure a high standard of service delivery. Eager to leverage expertise to contribute to organizational success and drive impactful results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Scenic Matavai Resort
03.2025 - Current
- Verified guest payment and contact information.
- Created monthly reports on front desk activities for management review.
- Managed petty cash transactions, including reimbursements and expense reports.
- Responded promptly to email inquiries from both internal staff members and external clients.
- Greeted visitors and provided general information about organization.
- Answered incoming calls, directed them to appropriate personnel, and took messages.
- Ensured reception area remained clean, organized, and presentable throughout day.
- Assisted with administrative tasks such as photocopying, scanning, and filing documents.
- Welcomed visitors and conducted tours to highlight features and answer questions.
- Operated telephone switchboard to take messages and schedule appointments.
Night Auditor
Naviti Resort
08.2024 - 03.2025
- Conducted security checks throughout hotel property to ensure guest safety and prevent potential issues.
- Balanced cash drawers and posted room charges to guests' accounts.
- Prepared accurate and detailed reports on nightly audit findings.
- Maintained strict confidentiality of sensitive guest information at all times.
- Responded to guest inquiries, complaints, and requests promptly and professionally.
- Closed out records daily, transitioning business to fresh tracking for new business days and resolving discrepancies.
- Posted daily rates, taxes and special charges when updating guest records.
- Processed credit card payments for guest stays and other services rendered by hotel.
- Reviewed and verified daily financial transactions for accuracy.
- Performed routine clerical tasks such as filing, photocopying, and organizing documents.
- Managed inventory of supplies needed for front desk operations, ordering additional items.
- Monitored hotel occupancy levels to assist in revenue management strategies.
Front Desk Guest Relations Agent
Oaks Broome Hotel
11.2022 - 04.2024
- Provide exceptional customer service during check-in/checkout and throughout the guests stay.
- Efficiently process reservations, cancellations, and modifications using PMS.
- Maintain up-to-date knowledge of hotel services, local attractions and events.
- Manage all correspondence and administrative tasks in a professional and timely manner.
Assistant Early Childhood Educator
Indigo Montessori
12.2022 - 03.2024
- Assist with the preparation, implementation, and evaluation of pre-Kindy and Kindy educational programs at both centres.
- Supported children's daily care and developmental learning initiatives to foster a nurturing environment.
- Prepare the centre environment for learning/care and meals for the children.
- Kept rooms and materials organized for student use.
- Helped children explore new ideas and concepts through hands-on learning.
- Trained children to address personal needs, manage outerwear and wash hands.
- Adapted teaching methods and instructional materials to meet student needs and interests.
- Developed and implemented engaging lesson plans aligned with Montessori principles.
- Fostered a nurturing environment that promoted social, emotional, and cognitive development.
Assistant Early Childhood Educator
Mulberry Tree Childcare
12.2022 - 03.2024
- Assist with the preparation, implementation, and evaluation of pre-Kindy and Kindy educational programs at both centres.
- Support the daily care, wellbeing, learning and development of children.
- Prepare the centre environment for learning/care and meals for the children.
- Kept rooms and materials organized for student use.
- Helped children explore new ideas and concepts through hands-on learning.
- Trained children to address personal needs, manage outerwear and wash hands.
- Adapted teaching methods and instructional materials to meet student needs and interests.
Public Assistant/Housekeeping
Roebuck Bay Hotel
10.2022 - 11.2022
- General cleaning of rooms and common areas.
- Liaise with managers and maintenance staff for any maintenance or equipment needs.
- Contribute to the development of the safety culture by keeping work spaces safe, clean, and tidy.
Front Desk Receptionist & Relieve Housemaid
Mango Bay Resort
09.2019 - 04.2020
- Verified guest payment and contact information.
- Contributed to team meetings with suggestions for improving guest services.
- Greeted visitors and provided general information about organization.
- Managed front desk operations, ensuring efficient guest registration and service.
- Maintained clean and organized reception area to enhance guest experience.
- Handled multi-line phone system, directing calls to appropriate departments.
Customer Service Agent
Fiji Revenue and Customs Service
07.2018 - 10.2019
- Screen passports and passengers on arrival/departure.
- Explain customs and immigration regulations to travellers.
- Comply with customs and immigration laws, regulations, and policies.
- Answered general inquiries regarding company pricing and policies.
- Answered calls within established timeline to maintain adherence to quality and service standards.
- Maintained excellent call stats, using scripts and effective communication skills to control calls.
House Manager
Shambala Villa Resort
10.2017 - 06.2018
Front Desk Manager
Lomani Island Resort
04.2017 - 10.2017
- Ensure the smooth and efficient running of the Front Desk, Reception and Guest Relations teams.
- Training/up-skilling staff on hotel duties, health and safety, and hotel policies and procedures.
- Provide additional support to all areas of the hotel ensuring the highest level of efficiency, and guest satisfaction is achieved while maximizing rooms and other related revenue.
Senior Front Desk Agent & Night Auditor
Fiji Hideaway Resort & Spa
03.2011 - 03.2017
- Managed nightly financial reconciliations, ensuring accuracy and compliance with accounting standards.
- Supervised front desk operations, enhancing guest service experience during overnight shifts.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
Accounts Receivable Clerk
Full Service Logistics
06.2009 - 04.2010
Attachee for Freight Forwarding Customer Agent
Freight Service Fiji Ltd
07.2007 - 01.2008
Education
Certificate III - Early Childhood Education
North Regional TAFE
AU11.2025
Management Development Program - undefined
Fiji National University
FIJI01.2016
Certificate - Hospitality Industry
Fiji National University
FIJI01.2012
Diploma - Business Studies
Fiji Institute of Technology
FIJI01.2007
Skills
- Responding to phone inquiries
- Data Entry
- Customer Service
- Hospitality Management
- Reservations
- Guest Relations
- Cash handling
- Detail-oriented
- Customer service
- Time management
- Attention to detail
Certification
- Fiji Driver's License
- Senior First Aid (incl. CPR)
- Working With Children (WWC) Check
- National Police Check
- IELTS[WAITING FOR RESULTS]
Languages
English
Professional Working
Fiji
Full Professional
Interests
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Gym Workouts
Timeline
Front Desk Receptionist
Scenic Matavai Resort
03.2025 - Current
Night Auditor
Naviti Resort
08.2024 - 03.2025
Assistant Early Childhood Educator
Indigo Montessori
12.2022 - 03.2024
Assistant Early Childhood Educator
Mulberry Tree Childcare
12.2022 - 03.2024
Front Desk Guest Relations Agent
Oaks Broome Hotel
11.2022 - 04.2024
Public Assistant/Housekeeping
Roebuck Bay Hotel
10.2022 - 11.2022
Front Desk Receptionist & Relieve Housemaid
Mango Bay Resort
09.2019 - 04.2020
Customer Service Agent
Fiji Revenue and Customs Service
07.2018 - 10.2019
House Manager
Shambala Villa Resort
10.2017 - 06.2018
Front Desk Manager
Lomani Island Resort
04.2017 - 10.2017
Senior Front Desk Agent & Night Auditor
Fiji Hideaway Resort & Spa
03.2011 - 03.2017
Accounts Receivable Clerk
Full Service Logistics
06.2009 - 04.2010
Attachee for Freight Forwarding Customer Agent
Freight Service Fiji Ltd
07.2007 - 01.2008
Management Development Program - undefined
Fiji National University
Certificate - Hospitality Industry
Fiji National University
Diploma - Business Studies
Fiji Institute of Technology
Certificate III - Early Childhood Education
North Regional TAFE
Personal Information
Driving License: Fiji Driver's License