SALEH MOHAMMED ABRAR SHARIFF
Dubai,UAE
Summary
Dynamic and results-oriented Sales & Operations Manager with over a decade of expertise in driving revenue growth, optimizing operations, and fostering long-term client relationships. Proven success in leading high-performing teams, executing strategic sales initiatives, and enhancing business efficiency. Adept at market analysis, procurement negotiations, and project coordination to maximize profitability and customer satisfaction. Strong expertise in account management, client retention strategies, campaign development, and team leadership to drive sustainable business growth.
Overview
17
17
years of professional experience
Work History
Sales & Operations Manager
Collezione Cesaro
01.2017 - Current
- Increased revenue by 20% in the first quarter by implementing innovative sales strategies
- Led and coached a team of 10 sales professionals, improving performance and exceeding targets
- Strengthened client retention by 15% through tailored relationship management and service excellence
- Optimized operations, reducing costs by 10% through market trend analysis and process streamlining
- Developed partnerships with Interior Designers and Contractors, expanding market reach
- Managed key procurement functions, securing competitive vendor pricing and ensuring seamless project execution
- Increased market share by successfully launching new product categories, introducing innovative fabric collections to designers, and providing tailored fabric samples for hospitality projects
- Conducted Quarterly & Annual Performance Reviews, optimizing client ROI and ensuring long-term partnerships
- Developed and executed strategic campaigns to drive business growth and market positioning
- Mentored and trained junior sales representatives, aligning KPIs with business objectives
Sales Executive
Spyro Hospitality Solutions
01.2016 - 01.2017
- Represented top-tier contract fabric brands including Hertex, Spradling, and Resinflex
- Expanded client database, achieving a 25% increase in new business acquisitions
- Spearheaded negotiations, successfully closing high-value contracts within three months
- Collaborated with design teams to ensure brand specifications in hospitality projects
- Supported procurement team in cost optimization and vendor negotiations, ensuring profitable deals
- Focused on client acquisition and subscription-based models to increase market penetration
Sales & Business Development Executive
Confex Middle East (Events & Hospitality)
01.2014 - 01.2015
- Managed corporate accounts, organizing luxury accommodations, gala dinners, and hospitality services
- Increased client acquisition by 30% through strategic business development initiatives
- Negotiated high-value corporate deals, including a landmark contract with Stratec Group
- Successfully managed group reservations for up to 500 guests, ensuring seamless event execution
- Provided forecasting on best-case and most likely retention volumes, ensuring revenue stability
Immigration Data Compliance Executive
Emigra Immigration Services (India) Pvt Ltd
01.2010 - 01.2014
- Spearheaded compliance and auditing processes, ensuring 100% accuracy in immigration reporting
- Led process improvements that reduced case processing time by 20%
- Promoted annually, demonstrating leadership and expertise in compliance operations
Customer Service Representative
Firstsource Pvt. Ltd.
01.2008 - 01.2010
- Consistently delivered exceptional customer support for ICICI Bank UK by resolving banking concerns with efficiency and empathy, strengthening customer loyalty and retention.
- Maintained professionalism under pressure while effectively managing disputes and finding satisfactory resolutions for both customers and the company.
- Leveraged strong product knowledge to provide tailored recommendations, contributing to sales growth through upselling.
- Built rapport with customers through active listening, resulting in positive feedback and higher retention rates.
- Consistently exceeded performance metrics, earning recognition as a “Top Performer” and winning multiple “Best Quality Performer” awards.
Education
Bachelor’s Degree - Commerce
Indian Institute of Management & Engineering Studies
Bangalore01.2011
Commerce (Pre-University Course) -
R.L.S.A College
Bangalore01.2008
Skills
- Account Management
- Market Research
- Strategic Planning
- Sales & Business Development
- Campaign Management
- Negotiation
- Leadership
- Procurement & Vendor Management
Languages
English
Hindi
Personal Information
- Date of Birth: 03/25/89
- Nationality: Indian
- Driving License: Yes
- Visa Status: Employment Visa
Interests
- MS Office Suite
- CRM Software
- Salesforce
- SAP
- Sales Analytics Tools
- Digital Tools
- Facebook Ad Manager
- Canva
- Digital Campaign Tools
Timeline
Sales & Operations Manager
Collezione Cesaro
01.2017 - Current
Sales Executive
Spyro Hospitality Solutions
01.2016 - 01.2017
Sales & Business Development Executive
Confex Middle East (Events & Hospitality)
01.2014 - 01.2015
Immigration Data Compliance Executive
Emigra Immigration Services (India) Pvt Ltd
01.2010 - 01.2014
Customer Service Representative
Firstsource Pvt. Ltd.
01.2008 - 01.2010
Bachelor’s Degree - Commerce
Indian Institute of Management & Engineering Studies
Commerce (Pre-University Course) -
R.L.S.A College
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