Saleha Shahim
Flat Bush,Auckland
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
PBT Transport
Mt Wellington , Auckland
09.2022 - Current
- Handle customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on hold wait times.
- Answered customer requests with information about product availability, shipping information and status updates.
- Providing customers quotations as long as doing track and trace
Customer Service
Dilruba Shisha And Bar Lounge
Flatbush , Auckland
06.2022 - 11.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided back up for customer service managers.
- Cross-trained and backed up other customer service managers.
- Make Hookah for customers to their satisfaction and also stocked up flavours.
- Cash handing and count profit at the end of shift
Customer Service Representative
Alert Taxi
Penrose, Auckland
04.2022 - 06.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Booked taxi for ACC customers in Auckland, Hamilton and Whangarei
- Call customers to advise of delays if needed
- Follow up bookings and confirm booking schedules
Checkout Operator
Countdown
Takanini, Auckland
09.2021 - 04.2022
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated and closed out drawers with high accuracy to maintain balanced registers.
- Observed checkout station users to determine assistance requirements and maintain store security.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Restocked and organized merchandise in front lanes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Shift Manager
Wicked Chicken
Mount Wellington , Auckland
02.2020 - 08.2021
- Customer service
- Cashing handling
- Face to face customer service
- Daily cash up / banking
- Organising timesheets and shift work
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
Front desk ( receptionist)
YHA International Hostel
Auckland CBD, Auckland
06.2018 - 07.2019
- Check in/ checking customers out
- Spreadsheet creation
- Make booking for customer (check in )
- Inbound and outbound calls
- Served customers and followed outlined steps of service.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone or postal mail.
Customer Service
Jacks Little India
Lautoka, Fiji
03.2016 - 05.2017
- S little India
- General tasks on a daily retail basis
- Daily cash up/ banking
- Inventory and stock management
- Ordering stock
Education
Travel & Tourism Lvl 4 -
International School of Tourism
10.2021
NCEA LVL 3 -
Ormiston Senior College
Auckland, AUK11.2019
NCEA LVL 2 -
Ormiston Senior College
11.2018
Skills
- Friendly & helpful
- Trustworthy
- Excellent computer and typing skills
- Self-Motivated
- MS Office
- Multitasking Abilities
- Dependable and Responsible
- Data Entry
- Good Telephone Etiquette
- Organization and Time Management
- Teambuilding
- Flexible and Adaptable
Accomplishments
- Health and safety
- First Aid certificate
- Travel & Tourism level 4
Timeline
Customer Service Representative
PBT Transport
09.2022 - Current
Customer Service
Dilruba Shisha And Bar Lounge
06.2022 - 11.2022
Customer Service Representative
Alert Taxi
04.2022 - 06.2022
Checkout Operator
Countdown
09.2021 - 04.2022
Shift Manager
Wicked Chicken
02.2020 - 08.2021
Front desk ( receptionist)
YHA International Hostel
06.2018 - 07.2019
Customer Service
Jacks Little India
03.2016 - 05.2017
Travel & Tourism Lvl 4 -
International School of Tourism
NCEA LVL 3 -
Ormiston Senior College
NCEA LVL 2 -
Ormiston Senior College