Sally Matene
Clover Park,AUK
Summary
Proven track record at Te Waenganui Dairy, excelling in complaint resolution and money handling, showcasing punctuality and a courteous demeanor. Expert in elevating customer service standards through effective communication and technical support, significantly enhancing customer satisfaction. Demonstrates a strong ability to train staff, ensuring a knowledgeable team committed to excellence.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Te Waenganui Dairy
Tautoro, Northland
04.2017 - 06.2023
- Verified and recorded cash totals from daily receipts.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Gathered customer feedback to suggest improvements for products and services.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
Education
Some College (No Degree) -
Northland College
Kaikohe, NZSkills
- Complaint resolution
- Staff training
- Money handling
- Punctuality and reliability
- Courteous demeanor
Languages
Maori
Limited
Affiliations
- Energetic
- Team player
- Positive
- Welcoming & friendly
- Willing to try new opportunities
- Problem solver
About me
Kia ora my name is Sally Matene im a 15 year old Maori girl who grew up in the far north , specifically a small little valley that goes by the name Tautoro , which is located roughly around 5-10 minutes out of Kaikohe. Since I was a young girl my family owned and operated a buisness which was a small dairy, this gave me the opportunity to be able to build my skills in customer service , stock taking , making orders , cash handling , resolving customer complaints & training new staff when nescesarry.
References
References available upon request.
Timeline
Customer Service Representative
Te Waenganui Dairy
04.2017 - 06.2023
Some College (No Degree) -
Northland College
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