Sally Stevens
Foxton Beach
Summary
Dynamic Ecommerce Specialist with proven success at Woolworths, excelling in sales reporting and customer acquisition. Adept at fostering team collaboration and stakeholder engagement, I leverage strong problem-solving abilities to drive revenue growth and enhance operational efficiency. Committed to continuous learning and training development, I empower teams to achieve outstanding results.
Overview
19
19
years of professional experience
Work History
Ecommerce Specialist
Woolworths
, Auckland
01.2023 - Current
- Coordinated with the IT department to troubleshoot technical issues on the e-commerce sites.
- Generated weekly reports that tracked key metrics such as revenue growth, customer acquisition cost, average order value.
- Prepared detailed reports on e-commerce activities, including sales performance and market analysis.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assessed company operations for compliance with safety standards.
- Built strong relationships with leadership team and key stakeholders.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
Customer Service Manager
Woolworths
, Levin
05.2006 - 01.2023
- Produced thorough, accurate and timely reports of project activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Recruited and trained new employees to meet job requirements.
- Created training materials and conducted regular training sessions for new team members.
- Worked effectively in team environments to make the workplace more productive.
- Supported internal and external auditing teams conducting impartial compliance reviews.
- Reported any identified discrepancies or irregularities to senior management.
Skills
- E-commerce platforms
- Sales reporting
- Customer acquisition
- Team collaboration
- Professionalism
- Training development
- Compliance audits
- Stakeholder engagement
- Continuous learning
- Order fulfillment
- Customer service
- Effective communication
- Multitasking
- Inventory management
- Sales forecasting
- Decision-making
- Team building
- Problem-solving abilities
Accomplishments
- Nomination for working end to end within the Ecommerce team
- Earning a leadership role by recognition on my work and results I achieve
Timeline
Ecommerce Specialist
Woolworths
01.2023 - Current
Customer Service Manager
Woolworths
05.2006 - 01.2023
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