Summary
Overview
Work History
Skills
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Timeline
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Sallyann Nepe

Hastings,HKB

Summary

Experienced Customer Service Representative bringing 30 plus years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Worked in a very Diverse environment and cultural backgrounds which makes a strong team. Listening and communicating are essential for a happy workplace

Overview

25
25
years of professional experience

Work History

Customer Service Supervisor

New World Flaxmere
01.2021 - 03.2022
  • Enhanced team by regular coaching, feedback, and performance evaluations.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
  • Developed and maintained strong relationships with customers to maintain satisfaction.
  • Reconciling end of day cash floats
  • Helping within the store wherever needed eg stock, ticket change over
  • Maintaining a clean work area
  • Secure shop at end of night, set alarms

Regional Manager

Power Water Corporation
01.2015 - 08.2019
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Increased customer satisfaction with timely resolution of escalated issues
  • Fostering strong client relationships.
  • Developed and executed successful team plans that resulted in more engaged staff
  • Monitor the facility to ensure safe, secure and maintained
  • Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
  • Managed Zero base budget to retain timely and budget project completion.
  • Launched and managed new location Retail shop front
  • Delivered training as train the trainer to deliver a new computer system (Gentrack) to Southern employees
  • Interacted with other Government Agencies

Retail

Power Water Corporation
03.1997 - 12.2014
  • Enhanced customer satisfaction by providing efficient and courteous service during checkout.
  • Reduced wait times for customers through effective use of POS system and multitasking abilities.
  • Maintained a clean and organized workstation, ensuring a pleasant shopping experience for customers.
  • Handled cash, credit, and check transactions accurately, contributing to balanced cash drawers consistently.
  • Assisted in training new employees on cashier procedures and store policies, promoting team cohesion and efficiency.
  • Supported inventory management by restocking shelves and conducting regular price checks for accuracy.
  • Collaborated with fellow cashiers to maintain adequate change funds throughout the day, minimizing disruptions at the registers.
  • Provided excellent communication with colleagues in other departments when needed assistance or resolving customer concerns required teamwork.
  • Credit Management Manager for all Power Water Corporation
  • Managed Specialise Billing Team and Remote Services
  • Function planning for Managing Director regular updates

Skills

  • Positive and Constructive Feedback
  • Leading Team Meetings
  • Problem-Solving
  • Delegating Work
  • Team Development
  • Performance Evaluations
  • Team Building and Leadership
  • Complaint resolution
  • Time Management
  • Records Management
  • Performance Evaluation
  • Work Prioritization
  • Time tracking
  • Customer Relations
  • Coordinating Service Initiatives
  • Customer Service

AS per folder

All Training certificates and dates

Timeline

Customer Service Supervisor

New World Flaxmere
01.2021 - 03.2022

Regional Manager

Power Water Corporation
01.2015 - 08.2019

Retail

Power Water Corporation
03.1997 - 12.2014

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Sallyann Nepe