Personable professional with a track record of delivering exemplary customer service. Remains calm and composed in busy work settings, contributing to company growth. Committed to meeting company needs with consistent and organized practices.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista
StreetWise Sian & Brock Nash
Pukekohe, South Auckland
04.2023 - Current
Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Monitored inventory levels of supplies and restocked when necessary.
Provided excellent customer service by responding to inquiries quickly and professionally.
Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Input orders into point of sale system and handled customer payments.
Agricultural Weed Sprayer
Counties Weed Control Ltd Self Employed 50/50
Karaka, South Auckland
11.2022 - Current
Practiced good safety habits and maintained clean and safe work environment.
Maintained accurate records of chemical use, areas sprayed, and other related tasks.
Assessed the size and scope of each job before beginning work.
Utilized appropriate safety precautions when working with chemicals or operating sprayers.
Monitored weather conditions to ensure safe application of herbicides.
Calibrated sprayers to ensure proper coverage and accuracy of applications.
Determined optimal timing for application of herbicides in order to maximize effectiveness.
Inspected sites prior to treatment to identify existing weeds and determine best methods for control.
Identified potential hazards such as power lines, bodies of water, sensitive plants., before beginning spraying activities.
Ensured that all regulations regarding the use of chemicals were followed at all times.
Shift Manager
McDonalds Papakura
Karaka, South Auckland
03.2020 - 03.2023
Monitored store operations to ensure compliance with company policies and procedures.
Developed and maintained positive working relationships with staff, customers, and vendors.
Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Managed the scheduling of staff shifts to ensure adequate coverage at all times.
Resolved conflicts between staff members in a professional manner.
Managed daily cash intake by counting out registers and tabulating profits.
Upheld company standards and compliance requirements for operations.
Managed schedules, accepted time off requests and maintained coverage for shifts.
Delegated tasks to multiple employees while maintaining efficient workplace.
Enforced company policies, answered coworkers' questions and trained new personnel.
Stocked workstations with supplies such as cups, lids, syrups and sauces.
Prepared beverages such as cappuccinos, macchiatos, lattes, mochas and espressos.
Greeted customers and took orders in a friendly and professional manner.
Followed all health and safety regulations while preparing food items.
Weighed out portions of coffee beans for grinding according to recipes.
Maintained cleanliness of cafe area including counters, tables and floors.
Childcare Assistant
Papakura Leisure Centre
Papakura, South Auckland
02.2019 - 03.2020
Promoted physical activity by encouraging outdoor playtime activities like sports and games.
Assisted in meal preparation including preparing snacks and drinks.
Enforced rules to teach good manners and maintain safe environment.
Communicated with parents about daily activities and any concerning behaviors.
Provided first aid and medication as needed, adhering to health and safety protocols.
Maintained safe play environment.
Security Officer
Secureflight
Auckland, Auckland
01.2018 - 02.2019
Checked for safety hazards and took corrective action when necessary.
Guarded restricted areas to prevent unauthorized entry.
Verified photo IDs and tickets to allow guests passage.
Searched individuals and baggage for weapons and other prohibited items.
Searched bags manually to identify prohibited items and contraband.
Conducted security checks of passengers and their baggage, ensuring compliance with TSA regulations.
Provided assistance to travelers during check-in, boarding, and disembarkation processes.
Enforced airport rules, policies, and regulations related to passenger screening procedures.
Performed thorough searches of aircraft cabins prior to take off.
Identified prohibited items in checked luggage using advanced scanning technologies.
Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
Skills
Up-selling
Coffee expertise
Espresso machine operation
POS Systems
Cash Handling
Cash Register Operation
Coffee brewing
Exceptional customer service
Team Player
Order Taking
Speedy and efficient
Opening and closing duties
Affiliations
Gym focused
Keeping an active lifestyle
Walks and hikes with family and our family dog
Travelling
Gardening
Quality time with family and friends
Watching movies
Holiday drives
Certification
Certificate in Small Business Management
Certificate in Food & Beverage with a Strand in Cafe Service Level 3
Certificate in Food and Beverage with a Strand of Quick Service Restaurants Services Level 4
Technical Vocational Education AndTraining Trainer at Envirogreen Village Educational Foundation Inc.Technical Vocational Education AndTraining Trainer at Envirogreen Village Educational Foundation Inc.