Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Salma Abed

Auckland

Summary

I am a student currently studying tourism and have studied hospitality in the past. I want to become a flight attendant and I work on that everyday at school. I am kind, easy to talk to, a good listener and adapt to different spaces easily.

I enjoy talking to customers and prioritising their needs aswell as making sure they are comfortable and enjoying their time.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Retail , Hammer Hardware

Hammer Hardware
01.2021 - Current
  • P RESENT
  • I have been working at the local Hammer Hardware since I was 15, I have knowledge of the appropriate ways to talk and treat customers and I have experience in customer service.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Increased sales and customer satisfaction through personalized servicing.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.

Waitress/Floor Staff Member

Denny's
03.2023 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted customers and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Processed orders and sent to kitchen employees for preparation.
  • Checked guests' identification before serving alcoholic beverages.

Education

New Zealand School of Tourism

Skills

  • Time Management
  • Adaptability
  • Communication Skills
  • Ability to Learn Quickly
  • Dedicated team player
  • Customer Service
  • Languages
  • English
  • Arabic
  • Profile
  • I am a hardworking student, I passed level 1 with merit and currently study tourism
  • And hospitality I want to become a flight attendant and I work on that everyday
  • At school I am kind, easy to talk to, a good listener and adapt to different spaces
  • EasilyI love working locally as a sense of community is very important to me

Certification

Rutherford College, auckland FEBRUA RY 2 019 — S EPTEMBER 2022 I have my Level 1 and Level 2 qualification and getting my level 3,4 and 5 at NZST. Courses L3 tourism and hospitality, NZST JANUA RY 2 023 — P RESENT

Timeline

Waitress/Floor Staff Member

Denny's
03.2023 - Current

Retail , Hammer Hardware

Hammer Hardware
01.2021 - Current

New Zealand School of Tourism

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Salma Abed