Salma Saki
Auckland,AUK
Summary
Experienced administrative professional with a strong background in communication and team building. Proficient in medical terminology and scheduling, ensuring efficient operations. Committed to delivering exceptional support and contributing to the success of the team. Ready to leverage years of relevant work experience to make a valuable impact.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant
Chemist Warehouse
07.2022 - Current
- Met and greeted patients for consultations, ensuring a welcoming and professional environment
- Provide administrative support to customers in a friendly and courteous manner
- Answered phones, assisted customers with queries both over the phone and via email, and provided detailed information as needed
- Processed invoices and handled payment processing, maintaining accurate financial records
- Performed general office administration tasks, including filing, data entry, and managing office supplies.
Quality Assurance Coordinator
Jayson Pharmaceuticals Ltd. - Dhaka, Bangladesh
06.2020 - 01.2021
- Collaborated with cross-functional teams to resolve product issues, resulting in fewer returns and complaints.
- Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
- Enhanced overall efficiency of the quality assurance process by streamlining workflows and documentation.
- Ensured compliance with industry standards and regulatory guidelines for quality management systems.
- Drafted reports on quality verification activity outcomes, presenting findings to decision-makers and recommending response efforts.
- Developed educational materials used to train staff on QA standards.
Volunteer
Red Cross Op Shop - Auckland, Onehunga
04.2022 - 07.2022
- Volunteered with groups and organizations to help make measurable differences for program recipients
- Maintained clean facilities to better serve program needs
- Encouraged donations with community fundraising events and campaigns.
Education
Master of Science - Pharmaceutical Technology
University of Asia Pacific
01.2021
Bachelor of Science -
University of Asia Pacific
01.2019
Skills
- Proficient in managing quality assurance processes, conducting internal audits, and ensuring compliance with HACCP and GMP standards
- Skilled in creating SOPs, training manuals, and implementing process improvements
- Strong administrative skills with a firm grasp of Microsoft Office Suite (Outlook, Word, Excel) and experience in invoicing and payment processing
- Outstanding customer service abilities and adept at handling customer complaints and maintaining satisfaction
- Organized, efficient, and capable of multitasking in busy environments, demonstrating initiative and independence
- Excellent written and verbal communication skills, with strong interpersonal abilities to work effectively within a team
Certification
HACCP Principles & Advanced Application
Personal Information
Visa Status: Resident visa
Timeline
Pharmacy Assistant
Chemist Warehouse
07.2022 - Current
Volunteer
Red Cross Op Shop - Auckland, Onehunga
04.2022 - 07.2022
Quality Assurance Coordinator
Jayson Pharmaceuticals Ltd. - Dhaka, Bangladesh
06.2020 - 01.2021
Master of Science - Pharmaceutical Technology
University of Asia Pacific
Bachelor of Science -
University of Asia Pacific
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