Salote Faletau
Mt Roskill,AUK
Summary
Experience aviation professional with a strong background in training, operations, leadership, and customer service within highly regulated environments. Skilled in coaching and developing staff, ensuring compliance with health, safety, security, and biosecurity procedures, and maintaining high operational standards. A proactive team player with excellent communication skills, attention to detail, and a commitment to delivering quality outcomes in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Baggage Trainer
Menzies Aviation
Mangere, AKL
07.2023 - Current
- Developed and delivered training on operational procedures, aviation safety, and company policies for staff.
- Conducted onboarding and competency assessments, ensuring staff comprehension of safety and security standards.
- Coached and mentored staff, offering tailored feedback aligned with diverse learning styles.
- Collaborated with leadership to identify training needs, enhancing team capabilities and effectiveness.
- Maintained accurate training records while monitoring employee competency according to company protocols.
- Promoted adherence to health, safety, security, and biosecurity regulations, fostering a culture of compliance in a highly regulated airport environment.
Production Operator
Fisher & Paykel Healthcare
East Tamaki, AKL
04.2020 - 06.2023
- Tested heating wire components to verify compliance with quality and performance standards.
- Transferred heating wire from plastic to metal spools while monitoring specifications.
- Prepared heating wire components for assembly into respiratory tubing by production team.
- Replenished molding materials and production supplies to sustain workflow efficiency.
- Followed manufacturing procedures and quality control processes to ensure consistency.
- Maintained safe, clean, and organized work environment while achieving production targets.
Sales Consultant
Bendon
Mangere, AKL
06.2019 - 05.2021
- Welcomed customers and created supportive shopping experiences, contributing to positive customer satisfaction.
- Promoted complementary products and accessories to enhance shopping experiences and drive sales.
- Conducted professional bra fittings, providing personalized recommendations based on needs and body shape.
- Promoted complementary products and accessories, enhancing customer experiences and increasing sales opportunities.
- Monitored stock levels, replenished merchandise, and ensured high presentation standards.
Manager
Chipmunks (Indoor playground/Cafe)
Mt Roskill, AKL
06.2015 - 03.2020
- Oversaw day-to-day operations of indoor playground and café to ensure safety and organization.
- Supervised staff by assigning daily tasks and coordinating workloads, ensuring smooth and efficient operations.
- Delivered exceptional customer service by managing inquiries, complaints, and reservations effectively.
- Managed inventory levels through shopping, stock orders, and ensuring supply adequacy.
- Maintained cleanliness of facility to meet health regulations and mitigate pest issues.
- Maintained facility cleanliness to meet health regulations, preventing pest issues and ensuring a safe environment.
- Coordinated after-school care and holiday programs, prioritizing children's safety and enhancing engagement through interactive activities.
- Prepared food items and beverages while upholding high food safety standards.
Skills
- Biosecurity Awareness
- Aviation safety protocols
- Safety training delivery
- Employee training and coaching
- Policy and procedure adherence
- Communication skills
- Team leadership
- Problem solving
- Attention to detail
Languages
English
Professional
Tonga
Limited
Timeline
Baggage Trainer
Menzies Aviation
07.2023 - Current
Production Operator
Fisher & Paykel Healthcare
04.2020 - 06.2023
Sales Consultant
Bendon
06.2019 - 05.2021
Manager
Chipmunks (Indoor playground/Cafe)
06.2015 - 03.2020