Summary
Overview
Work History
Education
Skills
References
Timeline
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Sam Andrews

Christchurch,New Zealand

Summary

Friendly, organized, and confident professional with strong customer service, multitasking, and time management skills. I bring a strong work ethic and a proactive attitude, always eager to expand my skills while contributing to company growth and team success. Committed to delivering a positive and memorable experience for every customer, ensuring their journey is seamless and enjoyable.

Overview

4
4
years of professional experience

Work History

Singapore Airlines

Cargo Customer Services Officer
, New Zealand
10.2023 - 02.2025
  • Assisted customers with cargo bookings, ensuring accurate data entry and smooth operations.
  • Handled telephone inquiries and secured bookings, providing clear and professional customer service.
  • Coordinated with logistics partners to ensure timely cargo delivery, keeping customers informed.
  • Resolved discrepancies between booked and actual cargo volumes, enhancing service accuracy.
  • Supported importers and shippers by addressing inquiries and providing prompt shipment solutions.
  • Advised customers on IATA regulations for dangerous goods shipments, ensuring safe and compliant transport.
  • Optimized freight planning to maximise capacity while prioritizing customer needs and service efficiency.

Air New Zealand

Front of House (Holiday host)
, New Zealand
12.2021 - 02.2022
  • Streamlined check-in and baggage drop processes, ensuring efficiency, and reducing wait times.
  • Delivered customer service by utilizing strong interpersonal skills, fostering a welcoming atmosphere.
  • Cultivated a positive, collaborative environment among staff, enhancing teamwork, and operational effectiveness.
  • Assisted passengers with large luggage, ensuring a smooth check-in experience for all travelers.
  • Supported diverse passenger needs across all age groups, providing personalized assistance during operations.
  • Guided passengers with clear, concise instructions for boarding, minimizing delays, and improving flow.
  • Greeted passengers on arrival and departure, offering ticketing support, and delivering accurate, timely information.
  • Verified travel documents, including passports, ensuring full compliance with security and regulatory requirements.

New World

Retail Assistant
, New Zealand
10.2020 - 12.2021
  • Assisted customers at the checkout, providing friendly service and ensuring a smooth experience.
  • Responded to customer inquiries and resolved complaints promptly, ensuring a positive and seamless shopping experience.
  • Restocked shelves efficiently based on customer demand and sales trends, maintaining product availability.
  • Helped customers locate products, enhancing their shopping experience and supporting sales growth.
  • Organized and rotated product displays to improve visual appeal and encourage purchases.
  • Worked collaboratively with team members to coordinate inventory management and logistics, ensuring smooth operations.

Education

Diploma in Aviation -

International Aviation Academy NZ
Christchurch
06-2023

High School Diploma -

Lincoln High School
Lincoln Canterbury
12.2021

Skills

  • Customer service
  • Effective communication
  • Team collaboration
  • Effective Organizational Skills
  • Industry awareness
  • Attention to detail
  • Commitment to Learning
  • Composure Under Pressure

References

References available upon request.

Timeline

Singapore Airlines

Cargo Customer Services Officer
10.2023 - 02.2025

Air New Zealand

Front of House (Holiday host)
12.2021 - 02.2022

New World

Retail Assistant
10.2020 - 12.2021

Diploma in Aviation -

International Aviation Academy NZ

High School Diploma -

Lincoln High School

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Sam Andrews