Sam Aukuso
Mangere East,New Zealand
Summary
Experienced 24-year-old professional with a strong background in customer service and front desk management at Cityfitness. Demonstrated ability to enhance client satisfaction and retention through effective communication and relationship-building skills. Proven track record of adapting quickly and delivering results in dynamic environments.
Overview
8
8
years of professional experience
Work History
Receptionist
Cityfitness
Mt Wellington, Auckland
01.2025 - Current
- Managed front desk operations and provided exceptional customer service to clients.
- Assisted with member inquiries regarding services, programs, and promotions.
- Handled incoming calls and directed them to appropriate staff or departments.
- Processed membership applications and payments accurately for new clients.
2IC Manager
Jay Jays
Manukau, Auckland
01.2024 - 01.2025
- Coordinated staff schedules to ensure adequate coverage and efficiency.
- Trained new employees on company policies and operational procedures.
- Resolved customer complaints in a timely manner.
- Analyzed data trends to inform decision-making processes.
Key Holder
XPLOSIV Supplements
New Lynn
03.2023 - 01.2024
- Merchandised new stock to appeal to customers, grab attention and drive sales
- Provided accurate information about promotions, customer programs and products, helping drive customer retention.
- Employed strategic tactics such as cross-selling and upselling to drive sales
- Monitored inventory levels and kept adequate stock in product displays on the sales floor.
- Working solo on the shop floor, the whole day.
Key Holder
ADIDAS
Auckland Airport
03.2023 - 01.2024
- Often open and close the store alone, when no managers were fit to come in.
- Working a mix of hours varying between 4-8am starts.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Employed strategic tactics such as cross-selling and upselling to drive sales.
Key Holder
HUFFER
Onehunga Outlet
12.2021 - 12.2022
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
- Often open and close the store alone, when no managers were fit to come in or work.
- Helped a co worker when dealing with a hard customer, with a calm and well mannered attitude.
- Would occasionally have to work 6 days a week when needed, having no weekends off.
Waiter/Bartender
Szimpla Gastro Bar
Auckland
06.2020 - 09.2021
- Established reputation for customer service, handling all guests needs with an upbeat attitude and attention to detail.
- Followed up with customers to assist with additional needs or requests.
- Occasionally managed the needs of 6+ tables at once with expert service.
- Cleaned tables, along with finishing closing duties, and restocking tableware and supplies.
Sales Advisor
Kathmandu
Onehunga Outlet
09.2017 - 05.2020
- Handled calls throughout the day to address customer inquiries and concerns.
- Counting cash in the register at the beginning and end of days.
- Established and maintained a clean and comfortable environment in our store by vacuuming, cleaning windows and dusting.
- Helped all customers with what their needs were and made sure everyone was met with high standard customer service.
Skills
- Customer service excellence
- Front desk management
- Phone communication
- Confidence in interactions
- Rapid learning ability
- Effective communication skills
References
Available upon request.
Timeline
Receptionist
Cityfitness
01.2025 - Current
2IC Manager
Jay Jays
01.2024 - 01.2025
Key Holder
XPLOSIV Supplements
03.2023 - 01.2024
Key Holder
ADIDAS
03.2023 - 01.2024
Key Holder
HUFFER
12.2021 - 12.2022
Waiter/Bartender
Szimpla Gastro Bar
06.2020 - 09.2021
Sales Advisor
Kathmandu
09.2017 - 05.2020