Sam Brannigan
Auckland,New Zealand
Summary
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals. Adaptable Crew Member accurate in completing orders, replenishing serving stations and cleaning spills. Assists servers by collecting payments, issuing receipts and setting order trays before delivering food to customers' tables. Light-hearted and friendly professional skilled in customer service. Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
11.2021 - 04.2023
- Worked front counter and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Education
Bachelor of Communications - Digital Communications And Media
Auckland University of Technology
Auckland, NZ02.2025
Macleans College
01.2020
Skills
- Safe Food Handling
- Customer Service
- Food Preparation
- Inventory Restocking
- Beverage Preparation
- Equipment Maintenance
- Heavy Lifting
- Teamwork and Collaboration
- Positive attitude
- Strong communication
Accomplishments
English merit endorsed level 2, 2019
Hobbies and Interests
- I taught myself how to play the guitar and have a strong passion and interest and learning new things about it
- Have recently taken up learning to snowboard
- Extremely passionate about movies and the movie world and always eager to watch new and different movies
Certification
New Zealand Certificate
Food and Beverage service with a strand in
Quick service Resutrants services level 3 NZQF 2104- 8 July 2022
Timeline
Crew Member
McDonald's
11.2021 - 04.2023
Bachelor of Communications - Digital Communications And Media
Auckland University of Technology
Macleans College
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