Sam Liew
Mount Albert,Auckland
Summary
I excel in managing and optimising hybrid and cloud IT environments across diverse platforms. My technical proficiency extends to advanced networking solutions, ensuring seamless operations and robust security. I deliver results efficiently and decisively.
Overview
6
6
years of professional experience
Work History
System Engineer
Arvida Group Limited
, Auckland CBD
06.2024 - Current
- Resolved escalated incidents reported by users involving application failures or other IT related issues promptly.
- Installed, configured, and maintained Windows Server operating systems.
- Deployed operating systems upgrades and security patching in accordance with IT policies.
- Monitored system performance to ensure optimal operations and identified potential issues.
- Coordinated with third-party vendors for resolution of incidents or provisioning services.
System Administrator
Ember Korowai Takitini
, Otahuhu
11.2023 - 05.2024
- Provide tier 1-2 technical support to internal clients
- Manage endpoint devices with Endpoint manager, Azure, Intune
- Maintain company devices’ compliance with organisation’s device-compliant policy
- Creating technical documentation for users
- Monitor network devices with Aruba (routers, firewalls, switches)
- Provide technical support with proficient email, phone, and verbal communication skills
Helpdesk Analyst
Tourism Holdings Limited
, Auckland CBD
08.2021 - 10.2023
- Provide tier 1-1.5 to internal clients with platforms such as Atlassian, Jira, Office 365 Administration, Active Directory, Microsoft Azure, Cisco Meraki
- Install and configuring computer hardware, software, systems, networks, printers, and scanners
- Administer and update company's user database systems
- Maintain records of software licences
- Investigate, diagnose, and solve computer software and hardware faults
- Provide technical support with proficient email, phone, and verbal communication skills
Computer Salesperson
Harvey Norman
Westgate
11.2020 - 02.2021
- Provide customer care with extensive knowledge in Windows & Apple computers & peripherals (tablets, phones, & accessories)
- Provide customer support with proficient email, phone, and verbal communication skills
- Responsible for placing product orders
- POS transaction, & stock management
- Knowledgeable in Manufacturer's Warranties, Product Care, & Consumer Guarantees Act
- Maintain outstanding monthly KPI performance
- Stock taking & management
Sales & Support Assistant
iStore NZ Limited
Takapuna
07.2019 - 10.2020
- Provide customer care with extensive knowledge in Apple computers & peripherals (tablets, phones, & accessories)
- Provide customer support with proficient email, phone, and verbal communication skills
- Proficient in Lightspeed POS system for purchases and repair bookings
- Knowledgeable in Manufacturer's Warranties, Apple Care, & Consumer Guarantees Act
- Maintain outstanding monthly KPI performance
Film Extra – Mulan (2020)
The Walt Disney Studios
, Auckland | Canterbury
08.2018 - 11.2019
- Commander Tung’s Soldier, Rouran, Conscript
- Background acting
- Fight choreography
- Stunt & combat training
- Team building & collaboration
- Heavy lifting
Education
Bachelor of Information Science - Information Technology
Massey University
Albany, Auckland12.2021
Long Bay College
Long Bay, Auckland12.2015
Skills
- PowerShell, Command Prompt, HTML, CSS, C, C#, JavaScript, Python, SQL
- Microsoft 365 Admin Centre (Endpoint, Intune, Azure)
- Network Administration (Cisco Meraki, Aruba)
- Atlassian (Jira & Confluence)
- Active Directory
- Tier 1-2 troubleshooting skills
- Windows server management
- Microsoft Office 365
- Windows & macOS
Languages
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Professional
Timeline
System Engineer
Arvida Group Limited
06.2024 - Current
System Administrator
Ember Korowai Takitini
11.2023 - 05.2024
Helpdesk Analyst
Tourism Holdings Limited
08.2021 - 10.2023
Computer Salesperson
Harvey Norman
11.2020 - 02.2021
Sales & Support Assistant
iStore NZ Limited
07.2019 - 10.2020
Film Extra – Mulan (2020)
The Walt Disney Studios
08.2018 - 11.2019
Bachelor of Information Science - Information Technology
Massey University
Long Bay College
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