Sam Ritchie
Wellington
Summary
I am a dynamic, and diligent worker with vast experience in maintaining a professional yet friendly demeanour to ensure that the team/work space always functions to the best of its ability. Committed to ensuring customers are always satisfied through my unmatched support & issue resolution, and consistent knowledge of my role. I am always able to adapt and fit the role that's needed at the time.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Fast Connect
01.2023 - 01.2025
- Actively listened to customers, handled concerns diligently as the go to person for all general customer & property agent inquiries, and escalated all necessary complaints.
- Managed a high volume of calls daily, maintaining composure under pressure while still providing the best customer service around.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as sales calls, multiple inboxes, research, and team queries.
- Had an in depth knowledge of the business and became the go to guy in the company for all staff queries after doing hours of research due to my genuine love for my work.
Lifeguard Volunteer
Surf Life Saving New Zealand
01.2019 - 11.2023
- Administered first aid when necessary, preventing further injuries with my just recently expired Pre Hospital Emergency Care (PHEC) qualification.
- Attentively scanned the beach for many hours on consecutive days to ensure the safety of all beachgoers.
- Chatted with the public and coordinated with emergency responders and the media to maintain the club's integrity and duty.
- Kept physically fit in cardio to ensure I can always do the job to the best of my ability.
Food Runner
Eden Park Catering
03.2022 - 04.2023
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity, all while keeping well out of the way of the kitchen staff.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
Fast Food Worker
McDonald's
04.2022 - 12.2022
- Worked really well along with the team to quickly fill large orders and serve large parties to prevent any delays.
- Adapted to many situations depending on the role needed from me.
- Operated at a high pace while building the food in the kitchen.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
Education
High School Diploma -
Mount Albert Grammar School
Auckland, NZ12-2022
Skills
- Customer service
- Sales expertise
- Critical thinking
- Relationship building
- Conflict resolution
- Product knowledge
Timeline
Customer Service Representative
Fast Connect
01.2023 - 01.2025
Fast Food Worker
McDonald's
04.2022 - 12.2022
Food Runner
Eden Park Catering
03.2022 - 04.2023
Lifeguard Volunteer
Surf Life Saving New Zealand
01.2019 - 11.2023
High School Diploma -
Mount Albert Grammar School
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