Sam Salima
Massey,AUK
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
7
7
years of professional experience
Work History
Security / Risk Management Coordinator
Intercede Corporate Ltd
01.2023 - Current
- Assisted with minimizing risk exposure by reviewing claim validity and viability against coverage standards.
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
- Trained staff in risk management policies and monitored compliance to control company liability.
- Investigated allegations to check validity and recommend actions to minimize risk.
- Taught employees how to control risks at front line.
Sales & Logistics Manager
Aquatanks Ltd / Galloway International Ltd
01.2021 - 11.2022
- Maintained calm demeanour and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise. Rotated stock and restocked shelves to maintain product availability and store appearance.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Listened to customer needs and desires to identify and recommend optimal products.
Field Agent
Intercoll Limited
03.2020 - 12.2020
- Demonstrated features, answered questions and redirected concerns to positive areas.
- Stayed in frequent contact with customers to assess satisfaction, gather requirements and resolve issues.
- Prepared and finalized court documentation.
- Full investigation by assessing surveillance
- Serve the business in good faith, prompting and protecting the business best interests.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Negotiated contracts and terms of sale with potential customers.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Finalized sales and collected necessary deposits.
- Generated leads through cold-calling, networking and other outreach methods.
Key Account Manager
Franklins Plumbing Ltd
09.2019 - 02.2020
- Built and maintained strong client relationships to drive business growth.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Sales & Service Coordinator + Account Manager
Humes Pipelines Ltd / Fletcher Building Group
09.2016 - 10.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanour and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
C.O.A - Certificate of Approval
Manukau Institute of Technology
Manukau, NZFletcher Living Leadership Course
Fletcher Building Learning Academy
Auckland, NZ2018
School Cert - English, Maths, Geography
Otahuhu College
Auckland, NZ2001
Skills
- Consulting
- Customer Experience Control
- Risk Control
- Client Needs Assessment
- Growth Portfolios
- New Business Identification
- Account Strategy
- Resolve Customer Issues
- Operational Management
- Persuasive Negotiations
- Customer Consultations
Languages
Samoan
Native or Bilingual
English
Native or Bilingual
Timeline
Security / Risk Management Coordinator
Intercede Corporate Ltd
01.2023 - Current
Sales & Logistics Manager
Aquatanks Ltd / Galloway International Ltd
01.2021 - 11.2022
Field Agent
Intercoll Limited
03.2020 - 12.2020
Key Account Manager
Franklins Plumbing Ltd
09.2019 - 02.2020
Sales & Service Coordinator + Account Manager
Humes Pipelines Ltd / Fletcher Building Group
09.2016 - 10.2019
C.O.A - Certificate of Approval
Manukau Institute of Technology
Fletcher Living Leadership Course
Fletcher Building Learning Academy
School Cert - English, Maths, Geography
Otahuhu College
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