Sam Seehra

• Cultivating strong, long-term relationships with clients (retail managers) by understanding their needs and providing tailored solutions.

• Acting as the primary point of contact, ensuring seamless communication and addressing client's concerns promptly.

• Conducting market research to identify potential clients and new business opportunities.

• Achieving and exceeding sales targets through strategic account planning and execution.

• Identifying new business opportunities within existing accounts as well as new clients.

• Developing and implementing account strategies to meet client objectives and driving growth.

• Regular meetings with lending and collections teams to discuss the issues and opportunities to ensure timely delivery of services and products, meeting client expectations and business operations are smooth.

• Maintaining a high level of client satisfaction through consistent follow up, regular visits, problem solving and proactive service.

• Preparing detailed reports with senior management, discussing areas of opportunities and making strategic plans to improve business.

• Regular training sessions with retail managers and their staff to ensure everyone is fully knowledgeable about application process and meeting compliance.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Supervised store staff efficiently in dynamic setting using clear communication.
• Optimized daily workforce planning by assessing employee capabilities and anticipated busy periods.
• Increased client satisfaction by consistently training staff in both service techniques and product knowledge.
• Recruited new employees and provided training programs.
• Reviewed P&L statements monthly to find/create opportunities to maximise sales and
  profit for the store.
• Created business strategies to attract new customers, expand store traffic, and enhance
  profitability.
• Ensuring store compliance with health and safety regulations.

• Managed a large portfolio of client accounts, serving as the primary point of contact between clients and the company.
• Actively sought new business opportunities through cold calling, lead research, and business visits.
• Strengthened and maintained existing client relationships through constant communication and building trust.
• Contributed ideas for marketing and promoting new products, and assisted in developing engaging sales pitches.
• Negotiated contracts and closed agreements to maximize profits.
• Ensured timely and successful delivery of solutions in line with customer needs and objectives.
• Clearly communicated progress on monthly and quarterly initiatives to both internal and external stakeholders.
• Developed new business with existing clients and identified areas for improvement to meet sales targets.

• Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
• Ensured compliance with food safety standards, maintaining high levels of quality control within the department.
• Maximized sales performance with effective inventory management and stock rotation practices.
• Enhanced customer experience by addressing inquiries, resolving issues, and providing exceptional service at all times.
• Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
• Engaged customers and provided very high level of service and support, helping find desired products and items.
• Implemented loss prevention measures throughout the department by conducting routine audits of inventory counts along with reviewing surveillance footage as needed.