Sam Sharma
Wellington,WGN
Summary
Driven Account/Business Development/Assistant customer experience manager with 10 years of experience and exceeding expectations. Provided knowledge and effective communication to increase customer and business satisfaction. Have a strong background in team development and a solid reputation for increasing sales in Business to business environment and driving clients satisfaction. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
10
10
years of professional experience
Work History
Assistant Customer Experience Manager
Miele
, Wellington
10.2023 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Account Manager/Business Development Manager
GrabOne
05.2021 - 10.2023
- Proactively source, promote and sell GrabOne advertising products and services as the first-choice advertising solution to all prospective customers by diagnosing business needs, presenting and recommending ideas and solutions that are creative and innovative and reflect merchants business needs and requirements
- Strategically grow key merchants/accounts and implement growth strategies
- Proactively support the GrabOne team in identifying and converting new revenue and cross-advertising opportunities
- Pay attention to market trends, opportunities, and competitor activity for products relevant to assigned categories
- Review category results including, traffic, revenue, and conversion to ensure deals are appealing to the market, accurately represented, and leading the business toward growth
- Build strong relationships with merchants based on integrity, mutual respect, and delivering on common objectives
- Work collaboratively with team members and other key stakeholders in GrabOne and the wider Global Marketplace business to effectively grow the category portfolio.
Account Manager
Meridian Energy
03.2020 - 04.2021
- Look after business accounts
- Maintain a positive relationship between both parties for future business ventures
- Build and strengthen client relationships to achieve long-term partnerships
- Maintain accurate client records, keeping track of any contract updates and renewals
- Work on my sales to ensure KPIs are being met
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
- Educated clients on new products or services to increase customer engagement with brand.
Sales consultant
Smith's City
02.2019 - 02.2020
- Identified areas of improvement within existing processes and procedures.
- Analyzed customer needs and preferences to recommend appropriate products.
- Conducted market research to identify new business opportunities.
Sales executive
Armstrong Motor
01.2018 - 01.2019
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Cultivated relationships with existing customers to encourage repeat business.
- Created marketing materials, such as brochures, flyers, and newsletters, to promote products or services.
- Attended industry events to build relationships with key contacts in the field.
- Identified new potential markets and developed plans for targeting them.
Sales consultant
Toyota
12.2016 - 12.2017
- Identified areas of improvement within existing processes and procedures.
- Developed and maintained relationships with clients to increase sales revenue.
- Analyzed customer needs and preferences to recommend appropriate products.
- Generated daily reports on sales activities for management review.
Sales Training Manager, Consultant
Big Save Furniture
01.2014 - 10.2016
- Developed and implemented comprehensive sales training programs to enhance employee performance.
- Provided guidance on how employees should approach different types of customers based on their needs or preferences.
- Conducted weekly sales team meetings to review progress toward sales goals and discuss emerging opportunities.
Education
Bachelor of Commerce -
Victoria University of Wellington
Skills
- Sales Training
- Communications
- Sales
- Closing (Sales)
- Relationship Building
- Team Building
- Account Development
- Presentations
- Management
- Source (Game Engine)
- Growth Strategies
- Communication Strategies
- Customer Service
- Decision Making
- Customer Satisfaction
- Critical Thinking
- Lead Generation
- Writing
- Business Development
- Sales Strategies
Timeline
Assistant Customer Experience Manager
Miele
10.2023 - Current
Account Manager/Business Development Manager
GrabOne
05.2021 - 10.2023
Account Manager
Meridian Energy
03.2020 - 04.2021
Sales consultant
Smith's City
02.2019 - 02.2020
Sales executive
Armstrong Motor
01.2018 - 01.2019
Sales consultant
Toyota
12.2016 - 12.2017
Sales Training Manager, Consultant
Big Save Furniture
01.2014 - 10.2016
Bachelor of Commerce -
Victoria University of Wellington
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