Sam Sheeran
Summary
I am a Positive, Energetic Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. I am Certified in safe food handling.
I am also a Seasoned Floor Manager highly effective at managing wide-ranging tasks in support of all operations. I would make an Excellent team leader and complex problem-solver with analytical and adaptable approach. Supportive supervisor and unbiased leader of numerous personalities and individuals.
I love to encourage all of those around me and give the best experience that we have to offer.
TEAM WORK MAKES THE DREAM WORK!
Overview
5
5
years of professional experience
Work History
2IC Manager, Head Barista
Sno Cafe
Remuera, AUK
09.2023 - 03.2024
- Provided training and guidance to new employees.
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Managed barista staff, ensuring proper training and scheduling.
- Monitored inventory levels, ordered supplies as needed and managed budgets for coffee shop operations.
- Maintained records of daily transactions and prepared reports for management review.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained cleanliness of the cafe, including tables, chairs, and floors.
- Handled cashiering duties such as taking orders and processing payments.
- Ensured customer satisfaction by providing prompt service and quality food items.
- Organized take-out orders for customers in an efficient manner.
- Provided excellent customer service through friendly interactions with guests.
- Collaborated with kitchen staff to ensure timely delivery of meals to customers.
Barista, Host, Floor Manager, Till Operator,
Hill House Cafe
Nathan Homestead, Manurewa
07.2022 - 09.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Managed team of 13 employees to maintain smooth-running operations of shop floor.
- Managed store inventory and stock levels to maintain availability of products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Oversaw supply restocking, area cleaning, and product organization..
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Took reservations and to-go orders by email, answered customer questions, and informed of accurate wait times.
Head Barista
Bean & Gone Coffee Drive Through
Mairangi Bay, AUK
10.2021 - 06.2022
- Managed to make over 150 coffees in high demand peak times.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Monitored customer feedback to improve barista performance and customer service.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created new training guidelines, and provided staff orientation and training.
Head Chef
Majestic Tea Bar Cafe
Takapuna, AUK
11.2018 - 12.2019
- Created recipes and prepared advanced dishes.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Placed orders to restock items before supplies ran out.
- Hired, managed, and trained kitchen staff.
- Arranged for kitchen equipment maintenance and repair when needed.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Maintained well-organized mise en place to keep work consistent.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Interacted with guests to obtain feedback on product quality and service levels.
- Mentored kitchen staff to prepare each for demanding roles.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
- Modernized work processes to reduce guest wait times and boost daily output.
Education
Certificate in Hospitality 3 & 4 - Hospitality
New Zealand School of Food And Wine
Auckland11.2015
Hospitality Level 2 & 3 - Hospitality
MSL Training
Takapuna11.2014
Skills
- Coffee making
- Training and Development
- Customer Loyalty
- Adaptable and Flexible
- Till Counting
- Online Orders Preparation
- Customer Service Excellence
- Customer Satisfaction
- Service Minded
- Verbal and Written Communication
- Time Management Skills
- Staff Training
- Product Knowledge
- Social Perception
- Liquor Law Compliance
- Order Taking
Accomplishments
- >> WSET AWARD IN WINE L3 – NZ
- School of Food & Wine 2015 >> WSET AWARD IN SPIRITS L2 –
- NZ School of Food & Wine 2015 >> CERT
- HOSPITALITY: BAR
- SERVICE L3 – MSL Training Ltd 2014 >> CERT
- HOSPITALITY: FOOD
- SERVICE & BARISTA SKILLS L2 –
- MSL Training Ltd 2014 >> CERT
- MAKE UP ARTISTRY L2 –
- Cut Above Academy 2007 >> CERT
- HAIRDRESSING L3 –
- Cut Above Academy 2006 >>
- MIKE SHEERAN
- PH:0211929220
- PETER MATVOS
- PH:0226776715
- WADE VULETICH
REFERENCES:
Hill House Cafe
Cafe Manager/Owner
Hill House Cafe
Owner
Monde Nissan (Quorn)
Sales Manager
PH: 021 888 251 >>
Timeline
2IC Manager, Head Barista
Sno Cafe
09.2023 - 03.2024
Barista, Host, Floor Manager, Till Operator,
Hill House Cafe
07.2022 - 09.2023
Head Barista
Bean & Gone Coffee Drive Through
10.2021 - 06.2022
Head Chef
Majestic Tea Bar Cafe
11.2018 - 12.2019
Certificate in Hospitality 3 & 4 - Hospitality
New Zealand School of Food And Wine
Hospitality Level 2 & 3 - Hospitality
MSL Training