Samadhi Lakna
Mattegoda
Summary
Ambitious and reliable individual with strong organizational and communication skills, as well as an aptitude for technology. Proven ability to manage multiple tasks, meet deadlines, and contribute to team objectives. Seeking to utilize transferrable skills to drive success in diverse professional settings.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Intern
Sampath Bank
Central Branch Operations Unit
08.2024 - Current
- Processing wide variety of banking transactions for personal and commercial customers. i.e. CEFT transfers, SLIPS transfers, Dollar transfers,
- Enhancing customer satisfaction by efficiently addressing and resolving banking inquiries. i.e. Dormant account activation, Standing orders, Nominations.
- Performing account maintenance by closing out accounts and changing personal and business details.
- Providing exceptional support during peak business periods by handling large transaction volumes.
- Ensuring accuracy in documentation processing while adhering strictly to regulatory guidelines for all transaction types.
- Maintaining strict confidentiality of client information, upholding the bank's privacy standards.
- Assisting with the onboarding of new team members by sharing knowledge and providing guidance.
Education
GCE Advanced Level Examination - Commerce
Mahamaya Balika Vidyalaya
01.2024
GCE Ordinary Level Examination -
Mahamaya Balika Vidyalaya
03.2021
Skills
- Organizational skills
- Attention to detail
- Willingness to learn
- Flexibility to environment
- Teamwork and collaboration
- Excellent communication
- Decision-Making
Certification
- Diploma in English - ESOFT Metro Campus
- Certificate in Digital Graphic Designing – Informatics Institute of Technology
- Certificate in Preliminary First Aid proficiency examination - St John Ambulance Association and Brigade Sri Lanka
Timeline
Intern
Sampath Bank
08.2024 - Current
GCE Advanced Level Examination - Commerce
Mahamaya Balika Vidyalaya
GCE Ordinary Level Examination -
Mahamaya Balika Vidyalaya