Samanon Nopakhun
Auckland,Papakura
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Handled any issues from customers and staff member.
Overview
7
7
years of professional experience
Work History
Duty Manager
Khao San Eatery & Bar
01.2023 - 03.2023
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Handled any issues which would arise from customers or internally from staff member.
Waitress Supervisor
Khao San Eatery & Bar
07.2021 - 12.2022
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Ensured quality of restaurant products.
- Interacted with customers via phone and in person.
- Greeted new customers, discussed specials, and took drink orders.
Waitress
Thai Friend Restaurant
07.2020 - 02.2021
Waitress
Mai Thai Restaurant
02.2020 - 05.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Party Support Officer
Thai Beverage Public Company
01.2016 - 01.2017
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
Diploma - Diploma in Community Health Care And Support
New Zealand Skills And Education College (NZSE)
Auckland, NZ12.2022
BBA - Hotel And Lodging Business
Silpakorn University
Thailand03.2015
Skills
- Positive Learning Environment
- Customer Accounts Management
- Checking Reservations
- Directing Team Members
- Employee Support
Timeline
Duty Manager
Khao San Eatery & Bar
01.2023 - 03.2023
Waitress Supervisor
Khao San Eatery & Bar
07.2021 - 12.2022
Waitress
Thai Friend Restaurant
07.2020 - 02.2021
Waitress
Mai Thai Restaurant
02.2020 - 05.2020
Party Support Officer
Thai Beverage Public Company
01.2016 - 01.2017
Diploma - Diploma in Community Health Care And Support
New Zealand Skills And Education College (NZSE)
BBA - Hotel And Lodging Business
Silpakorn University
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