Summary
Overview
Work History
Education
Skills
References
Additional Information
Timeline
Generic

Ambarpreet Dhoot

Mangere ,Auckland

Summary

Energetic Lifestyle and Leisure Care Partner, known for high productivity and efficient task completion. Skilled in event planning, group facilitation, and creative programming to meet diverse needs. Excel at communication, empathy, and leadership, ensuring engaging and inclusive environments for all participants. Effective at multitasking while maintaining a sharp focus on the end objectives. Highly capable of interacting with people from all walks of life, including medical professionals and members of the general public.

An organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking administration-level opportunities to expand skills while facilitating company growth.

Overview

10
10
years of professional experience

Work History

Lifestyle and Leisure Care Partner

Elizabeth Knox home and hospital
Auckland
01.2024 - Current
  • Developed and implemented daily, weekly, and seasonal activity programs tailored to the physical, emotional, and cognitive needs of elderly residents, including those with dementia or limited mobility.
  • Balanced therapeutic, recreational, and social components to support residents' overall well-being.
  • Built strong, trusting relationships with residents, learning their personal histories and preferences to offer meaningful engagement.
  • Acted as a key liaison between residents, families, care staff, and external entertainers or volunteers.
  • Delivered activities that reduce isolation, stimulate memory, and improve mood—such as music therapy, gentle exercise, reminiscence sessions, arts and crafts, and group games.
  • Created inclusive environments that respected individual dignity and encouraged participation.
  • Scheduled and organized activities with consideration for residents’ care plans, meal times, and medical routines.
  • Managed logistics, resources, and budgets effectively to provide high-quality experiences within funding limits.
  • Maintained strict health, safety, and infection control standards during all activities.
  • Adapted plans to align with individual health conditions, mobility levels, and cognitive abilities.
  • Recorded participation, monitored resident engagement, and evaluated outcomes to improve programming.
  • Reported to nursing and management teams regarding residents' mood, behavior changes, and preferences.

Rehabilitation Coach ( ACC Living My Life)

Geneva Healthcare
Auckland
02.2022 - 01.2024
  • Supporting clients whom are living with a traumatic brain injury or other disabilities to work alongside them either one on one and or in a group settings
  • Engaging with the people we support to establish trusting and collaborative relationships with them and their families, directed toward the achievement of individualised goals and aspirations.
  • Working with clients as they carry out their activities including centre-based, home based, community based and workplace settings.
  • Understanding and recognising ongoing and changing needs of our clients .
  • Maintaining accurate administration and provide timely reports.
  • Promoted maximum independence by selecting and constructing therapies according to individual's physical capacity and interest.
  • Monitored patient interactions to medications, therapies and changes in plans of care.
  • Promoted new program development with focus on functional outcomes to improve quality of life of patients served.
  • Managed load of multiple cases on consistent basis
  • Utilized emerging Cognitive Behavioral Therapy, Play Therapy and Narrative Therapy as treatment approaches.
  • Planned, organized or led exercise routines, athletic events or arts and crafts.
  • Selected effective treatment plans in line with personal goals for home, school or work life.
  • Built strong and trusting rapport with clients and loved ones.
  • Selected activities to help individuals learn work and life-management skills within limits of mental or physical capabilities.
  • Documented patient treatment plans and recovery progress.

Caregiver

Bupa
Auckland, Auckland
03.2021 - 03.2022
  • Improved patient outlook and daily living through compassionate care.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.

Dementia Caregiver (Workplacement)

Ultimate Care Home
Newtown, Wellington
07.2021 - 10.2021
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Assisted with meal planning to meet nutritional plans.
  • Followed care plan and directions to administer medications.

Caregiver (Hospital Level Care) (Workplacement )

Ultimate Care home
Newtown, Wellington
07.2021 - 10.2021
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Improved patient outlook and daily living through compassionate care.
  • Tracked and reported clients' progress based on observations and conversations.
  • Engaged with patients and families to provide emotional support and daily living instruction.

Elderly Caregiver (Workplacement)

Ultimate Care Home
Newtown, Wellington
07.2021 - 10.2021
  • Followed care plan and directions to administer medications.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.

Community Support Worker

Healthcare Nz
Lower Hutt, Wellington
07.2021 - 09.2021
  • Supported individuals with facility-based planned activities in home and community settings.
  • Followed and evaluated individualized support care plans to increase personal development.

  • Monitored medications and assisted with medication administration as needed.
  • Provided emotional support and encouragement during difficult times.
  • Provided transportation for clients to various appointments or activities as required.
  • Developed positive relationships with clients while maintaining professional boundaries.
  • Collaborated with other professionals such as physicians or therapists to coordinate care plans.

Personal Care Assistant

Private
Auckland, Auckland
12.2020 - 03.2021
  • Assisted clients with personal care tasks, including showering, dressing, and grooming, while maintaining their dignity and independence.
  • Supported clients with safe mobility and walking, including the use of mobility aids as needed.
  • Prepared nutritious meals in accordance with individual dietary requirements and preferences.
  • Helped with activities of daily living (ADLs), ensuring comfort, safety, and quality of life.
  • Accompanied or assisted clients with shopping, errands, and appointments, promoting independence and community engagement.
  • Maintained clear communication with clients, families, and health professionals to ensure consistent and high-quality care.

Customer Service Supervisor

Countdown
Auckland, Auckland
05.2015 - 09.2020
  • Supervised, trained, and motivated a team of customer service staff to deliver exceptional service and meet performance targets.
  • Conducted shift planning, delegated tasks, and ensured smooth daily operations.
  • Provided ongoing coaching and support to improve staff performance and customer handling skills.
  • Handled escalated customer complaints with professionalism and empathy, ensuring quick and satisfactory resolutions.
  • Maintained high customer satisfaction by ensuring staff followed company service standards.
  • Developed rapport with regular customers, promoting loyalty and positive store reputation.
  • Monitored the shop floor to ensure efficient workflow, proper stock display, and adherence to company policies.
  • Assisted in opening/closing procedures, cash handling, and daily sales reporting.
  • Collaborated with other departments (e.g., inventory, management) to support business operations.
  • Trained staff on product features, promotions, and upselling techniques to drive sales.
  • Led by example in achieving personal sales goals and contributing to store targets.
  • Stayed updated on product trends and customer preferences to inform merchandising and service strategies.
  • Responded quickly to on-the-spot issues such as staff shortages, customer concerns, or unexpected operational challenges.
  • Used sound judgment to balance company policy with customer satisfaction.
  • Maintained clear communication between staff, management, and sometimes external vendors or corporate offices.
  • Provided regular feedback and updates to senior managers on team performance and customer trends.

Education

High School Diploma -

NewZealand School of Education
Auckland, Auckland
09.2021

Computer’s diploma -

Shri Guru Nanak Girls Sen. Sec. School, NIIT
2016

High School Diploma -

New Zealand National College
Auckland , CBD
03.2015

Skills

  • Team player - provided cover for colleagues' absences to ensure uninterrupted delivery of services, committed team player, enjoy working together to reach goals
  • Patience maintained a calm demeanor in the face of challenging behaviours
  • Knowledge of mobility aids: skilled in the use of mobile and ceiling track hoists, and slings
  • Health and safety: skilled in the use of PPE and lone working devices
  • Patient support – fully trained in crisis prevention and behavioral support
  • Excellent communication skills, and interact effectively with clients from all backgrounds, ages, and levels
  • Resolve problems independently, using a common-sense approach
  • Focused, diligent, loyal, and respectful, with a positive attitude toward my work
  • Adaptable and flexible, always willing to take on any task
  • Competent computer user, including Microsoft Word, Excel, and PowerPoint
  • Acute and rehabilitative care
  • Documentation abilities
  • Progress evaluations
  • People skills
  • Planning and organizing
  • scheduling
  • Client relations
  • File management
  • Client support
  • Relationship building
  • Documentation management
  • Interpersonal skills
  • Calendar management
  • Recreational therapy
  • Community engagement

References

References:

Deepee Singh (Store Manager) - 027-837-9161

Byron Stellar (senior rehab coach) - 022 545 7268

Olivia Pearson (team leader) - 027-309-9509

Additional Information

  • 2015-2020 :-I started working at countdown howick as deli assistant from May 2015 till January 2017 when I got the opportunity to work as a supervisor in Countdown Meadowbank. I worked with Countdown for almost 5 years.
  • Experience:-I have more than 5 years experience in customer service . I have experience working in many departments since 2015.I worked as a checkouts operator for two years and now I am working as checkouts supervisor (ARG). I have worked as deli and seafood supervisor for 2 years.
  • 2020-2021:- I have diploma in Healthcare level 7 and worked for various companies to gain my experience in this field. I have experience in Dementia, Rest Home and Hospital level care. Also completed my 8 weeks internship under Ultimate Care Group organized by College.
  • 2021-2023:-I am working as Rehabilitation Coach and Caregiver . I have gained experience in scheduling, rostering and managing a team as well as clients according to their respective plans .
  • 2024-Current :- I am working as a Lifestyle and Leisure Care Partner at Knox .I have gained experience in Scheduling & Calendar Management, Communication & Correspondence, Record Keeping & Documentation and Event Planning & Coordination.

Timeline

Lifestyle and Leisure Care Partner

Elizabeth Knox home and hospital
01.2024 - Current

Rehabilitation Coach ( ACC Living My Life)

Geneva Healthcare
02.2022 - 01.2024

Dementia Caregiver (Workplacement)

Ultimate Care Home
07.2021 - 10.2021

Caregiver (Hospital Level Care) (Workplacement )

Ultimate Care home
07.2021 - 10.2021

Elderly Caregiver (Workplacement)

Ultimate Care Home
07.2021 - 10.2021

Community Support Worker

Healthcare Nz
07.2021 - 09.2021

Caregiver

Bupa
03.2021 - 03.2022

Personal Care Assistant

Private
12.2020 - 03.2021

Customer Service Supervisor

Countdown
05.2015 - 09.2020

High School Diploma -

NewZealand School of Education

Computer’s diploma -

Shri Guru Nanak Girls Sen. Sec. School, NIIT

High School Diploma -

New Zealand National College

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Ambarpreet Dhoot