Samantha Campbell
Auckland,Mount Eden
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Group Warranty Manager
South Auckland Motors
12.2023 - Current
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Monitored factory recalls and announcements to stay on top of changes.
- Processed claim paperwork and followed up on missing information to complete processing.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Manage and claim warranty work orders for 5 different locations + 2 different brands.
Service Advisor
Auckland Vehicles
09.2023 - 12.2023
- Documented problems and corrective actions to maintain records.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Wrote up approximately 20-35 work orders daily
- Advising clients on incoming and completed service work
- Updated customer records and managing customer accounts
- Liaising with workshop staff to ensure customer requirements are met
Service Writer/Warranty Administrator
Keyag Kubota
12.2022 - 09.2023
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with technicians and parts providers, staying current on availability and service processes.
- Wrote up an average of 15-20 work orders a day using Quantum database.
- Managed timely and effective replacement of damaged or missing products.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Processed all warranty claims, took photo's and also ordered the parts.
Junior Service Advisor
Southgate Audi
02.2022 - 12.2022
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
Appointment Coordinator Supervisor/Warranty Administrator
Go Honda
11.2020 - 02.2022
- Submitted all transit damage claims, goodwill claims, rental claims, body shop claims and all warranty claims for the service department.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Trained new employees, arranged any meetings and handled any customer complaints.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Knowledge of Honda servicing codes (Ex: B6, A19, A). Proficient in CDK, XTime, CRM Market, VenueVision, and Honda Ebiz.
- Managing appointments via email, telephone, 3 text messaging systems and in person. Ensuring there's enough service advisors and technicians per customer per timeslots (average of 45 appointments Saturdays and 80 during the weekdays).
Receptionist
Norden Volkswagen (Go Auto)
05.2020 - 11.2020
- Sorted, received and distributed mail correspondence between departments and personnel.
- Troubleshot copy machines and printers and scheduled service as needed.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Kept records in CRM to maintain customer data.
Administrative Assistant
Principle Centered Financial Services
09.2017 - 08.2019
- Completing and processing paperwork (fund switches, beneficiary changes, address updates, mutual fund purchases) for clients.
- Supported room reservations, agenda preparation and calendar maintenance for advisors.
- Capitalized on gaps in market, process transfer paperwork and set up new accounts.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Esthetician/Salon Manager
Paragon Salon & Spa
10.2013 - 09.2017
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Developed individualized, therapeutic skin care programs.
- Stocked treatment rooms with proper supplies.
- Performed over 50 facials, chemical peels and waxing procedures per week.
- Performed various services such as manicures, pedicures, lash/brow tint, waxing, dermaplaning, facials, microdermabrasion and makeup applications.
- Recommended retail products for at-home use.
- Removed outdated policies and modernized structure.
Oversaw and handled business finances, cash flow, overall business transactions, banking and accounting procedures. - Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
- Networked at various industry events to promote business.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Promoted business through marketing initiatives and use of social media.
Education
Certified Personal Trainer -
International Sports Sciences Academy
2022
Licensed Esthetician -
European Institute of Esthetics
Edmonton2013
High School Diploma -
Leduc Composite High School
Leduc, AB2012
Skills
- Leading Team Operations
- Helpdesk Administration
- Punctual
- Customer Service Optimization
- Excellent Interpersonal Skills
- Multi-tasking
- Team Player
- Organizational Skills
- Planning and Coordination
- Self-Motivated
- Excellent Communication
- Dependable and Responsible
Timeline
Group Warranty Manager
South Auckland Motors
12.2023 - Current
Service Advisor
Auckland Vehicles
09.2023 - 12.2023
Service Writer/Warranty Administrator
Keyag Kubota
12.2022 - 09.2023
Junior Service Advisor
Southgate Audi
02.2022 - 12.2022
Appointment Coordinator Supervisor/Warranty Administrator
Go Honda
11.2020 - 02.2022
Receptionist
Norden Volkswagen (Go Auto)
05.2020 - 11.2020
Administrative Assistant
Principle Centered Financial Services
09.2017 - 08.2019
Esthetician/Salon Manager
Paragon Salon & Spa
10.2013 - 09.2017
Certified Personal Trainer -
International Sports Sciences Academy
Licensed Esthetician -
European Institute of Esthetics
High School Diploma -
Leduc Composite High School
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