Samantha Ferguson
North Shore,AUK
Summary
Friendly, supportive and motivated with strong desire to promote student potential. Offering 3 years of experience with passion for building strong rapport with faculty, students and caregivers.
Proven track record in customer service with enhancing customer satisfaction, strong communication skills and CRM software proficiency.
Solid detailed team player with outgoing, positive demeanour and skills establishing rapport with clients. Specialising in great quality, detail and speed. Articulate, energetic and results-oriented with a passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Consultant
Crown Relocations
Rosedale North Shore
07.2023 - Current
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Multitasked effectively to simultaneously handle inputting important information and telephone customers' needs.
- Adapted communication style according to individual customer needs while remaining empathetic toward their concerns or needs.
- Conducted thorough research when required, ensuring accurate information was provided to customers at all times.
- Identified upselling opportunities during interactions with customers, promoting additional products or services that resulted in increased revenue.
- Maintained comprehensive knowledge company policies or practises through continuous learning initiatives such as workshops or webinars while also participating in team meetings and training sessions.
- Utilised CRM software to accurately track customer interactions, enabling quick access to relevant information during future calls.
Finishing and Machine Operator
WT Disributors
Penrose, Auckland
08.2022 - 07.2023
- Operated and ran various types of machinery, contributing to production and the successful completion of diverse, exceptional products for industrial needs.
- Used precision measuring tools, micrometers and calipers to meet required product specification
- Followed blueprints, designs and measurements to manufacture a product design.
- Used industrial sewing machines to sew an manufacture a wide variety of products.
- Packaging products into plastic packaging and into boxes to be delivered from the factory.
- Winding and lifting 10-20kg and heavy metal 30-35kg cones of thread off of machinery.
Kennel Attendant and Handler
Brookby Lodge Kennels
Brookby, Auckland
01.2022 - 08.2022
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Cleaned and maintained said kennel areas for optimized hygiene, including cages, runs, grooming areas and play yards.
- Collected animal waste produced and discarded in trash.
- Demonstrated a strong commitment to animal care by working flexible hours, including weekends, and holidays as needed.
- Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
- Reduced stress levels for animals during their stay by creating a calm and nurturing environment that catered to individual needs.
- Mixed and administered special food formulas to individual animals based on unique dietary needs following care instructions for medication regimens.
- Streamlined daily routines by developing efficient systems for feeding, walking, cleaning, and medicating multiple animals throughout the day.
- Supported kennel marketing efforts by taking high-quality photographs of available animals for use in promotional materials and online listings.
ECE Teacher
Little Settlers Early Childhood Centre
Bombay, AUK
08.2018 - 12.2021
- Developed strong relationships with parents, involving them in their child’s education process.
- Utilised creative teaching strategies to engage students in classroom, creating fun and interactive learning experiences. Incorporating music, art and literature into curriculum.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, fun, interactive and safe classroom environments.
- Wrote detailed learning stories using formats required by the education board, detailing the child’s growth and achievements within the centre.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching skills continually.
- Protected children in-class, at recess and off-site with observational skills to identify individuals in need of additional support and provide positive reinforcement for good behavior.
- Supported and guided students to develop social, emotional and physical skills, self-esteem and self-confidence.
- Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.
- Changed diapers and looked after children’s toiletry needs and requirements while also assisting in toilet training.
- Fed children and babies at their scheduled times and put them down for routine naps.
Garden Laborer
Puriri Lane Gardens and Nursery
Drury, AUK
10.2020 - 01.2021
- Assisted in pruning gardens and nursery to a neat standard and improve garden aesthetics.
- Tubing an repotting seedlings, reapplying mulch and deadheading plants where needed, etc.
- Enhanced plant health by implementing proper pruning techniques and weed control methods.
- Achieved successful plant propagation with careful seed selection, germination techniques, and transplanting processes.
- Assisting an serving customers on open days in the gardens and the gift store.
Waitress
Good Home Bar and Eatery
Pukekohe, AUK
01.2020 - 08.2020
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Followed health and safety regulations relevant to hospitality industry to minimise accidents, incidents and liability to restaurant, ensuring compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
Bartender
Edinburgh Street Bar and Restaurant
Pukekohe, AUK
08.2019 - 12.2019
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Followed strict recipes and drink measurements to minimise product used, preparing custom drink orders by accurately measuring and mixing house ingredients.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorising drink orders to promote loyalty.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Maintained impeccably clean, attractive and well-stocked bar area with liquors, juices and garnishes for drinks. Managed bar inventory, restocked supplies and placed orders.
- Managed cashing out and handling duties of gaming machines in gaming lounge, ensuring accurate accounting.
Waitress and Bartender
The Blacksmith Bar and Eatery
Takanini, AUK
10.2017 - 08.2019
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service. Serving high customer volumes and large parties during special events and weekends.
- Managed cash transactions, registers and credit card machines accurately, ensuring proper change was provided as needed.
- Greeted new customers, discussed specials, and took orders. Shared knowledge of menu items and flavors, enabling customers to make decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs, promptly addressing any concerns.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment. Kept areas clean and stocked to increase efficiency while working tables.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.
- Organized bar inventory and storage procedures to accurately track stock levels while minimising waste and control costs.
- Checked guests' identification before serving alcoholic beverages, monitoring patrons alcohol intake.
- Followed strict recipes and drink measurements to minimize product used. Crafted special drink and cocktail menu items for seasonal offerings or holidays.
Waitress and Bartender
The Blacksmith Bar and Eatery
Takanini, AUK
02.2021 - 12.2021
- Same responsibilities and experience as stated previously at this company.
Education
Diploma Of Education - Early Childhood Education
MIT
Manukau, AUK2019
Certificate Of Early Childhood Education - Early Childhood Education
MIT
Manukau, AUK2018
NCEA Level 2 - Achieved With Merit
Pukekohe High School
Pukekohe, AUK2017
NCEA Level 1 - Achieved With Excellence
Pukekohe High School
Pukekohe, AUK2016
Skills
- Friendly
- Energetic
- Problem-solving abilities
- Interpersonal skills
- Critical Thinking
- Active Listening
- Communication skills
- Analytical thinker
- Conflict resolution skills
- Customer Relations
- Appointment scheduling experience
- Professional telephone demeanor
- Call center experience
- Inbound and outbound call management
- CRM Software experience
- Documentation
- Computer proficiency
- Follow-up skills
- Building customer rapport
- Child CPR and First Aid
Timeline
Customer Service Consultant
Crown Relocations
07.2023 - Current
Finishing and Machine Operator
WT Disributors
08.2022 - 07.2023
Kennel Attendant and Handler
Brookby Lodge Kennels
01.2022 - 08.2022
Waitress and Bartender
The Blacksmith Bar and Eatery
02.2021 - 12.2021
Garden Laborer
Puriri Lane Gardens and Nursery
10.2020 - 01.2021
Waitress
Good Home Bar and Eatery
01.2020 - 08.2020
Bartender
Edinburgh Street Bar and Restaurant
08.2019 - 12.2019
ECE Teacher
Little Settlers Early Childhood Centre
08.2018 - 12.2021
Waitress and Bartender
The Blacksmith Bar and Eatery
10.2017 - 08.2019
Diploma Of Education - Early Childhood Education
MIT
Certificate Of Early Childhood Education - Early Childhood Education
MIT
NCEA Level 2 - Achieved With Merit
Pukekohe High School
NCEA Level 1 - Achieved With Excellence
Pukekohe High School